Queen Mary Practice, South Woodford: patient reviews and CQC rating
Queen Mary Practice is a GP practice in South Woodford with 6,600 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in September 2018. It has 0.6 full-time-equivalent qualified GPs, or 10,312 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Queen Mary Practice
Its best result against England is the share who found the reception and administrative team helpful: 98%, above the England figure of 85%. Its weakest is the share who found it easy to contact the practice through its website: 55%, against 58% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
66% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (89%). 105 patients answered the survey (response rate 20%).
| Survey question | Queen Mary Practice | North East London | England |
|---|---|---|---|
| Overall experience good | 88% | 71% | 77% |
| Easy to contact by phone | 66% | 55% | 57% |
| Easy to contact via the website | 55% | 53% | 58% |
| Easy to contact via the NHS App | 52% | 50% | 54% |
| Reception team helpful | 98% | 79% | 85% |
| Last contact good | 82% | 67% | 73% |
| Wait for appointment about right | 77% | 62% | 69% |
| Listened to well | 90% | 83% | 87% |
| Treated with care and concern | 90% | 82% | 86% |
| Confidence and trust in the clinician | 96% | 91% | 93% |
| Needs met | 90% | 87% | 90% |
In the Friends and Family Test for July 2026, 90% of 30 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Queen Mary Practice is Good, published in September 2018. All 5 key questions are rated Good. It held the same rating in the report before (July 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,600 patients were registered at Queen Mary Practice in September 2026, up 2.2% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 0.6 full-time-equivalent qualified GPs, there are 10,312 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.1 | 2.1 |
| August 2024 | 1.1 | 3.0 |
| August 2025 | 0.6 | 1.7 |
| August 2026 | 0.6 | 2.3 |
From June 2026 to August 2026 the practice recorded 2,364 appointments a month, or 358 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 28% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
44% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Queen Mary Practice | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 358 | 456 | 510 |
| Face to face | 69% | 58% | 63% |
| Same day as booked | 28% | 46% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 9% | 7% | 4% |
Compared with England, the practice has a lower share of patients for COPD (0.4% against 1.9%), peripheral arterial disease (0.1% against 0.6%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 12.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.3 years for women and 81.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 10.5% | 15.2% |
| Depression | 18+ yrs | 9.7% | 14.3% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Asthma | 6+ yrs | 4.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.4% | 4.6% |
| Cancer | All ages | 2.4% | 3.8% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Heart failure | All ages | 0.5% | 1.1% |
| Learning disability | All ages | 0.4% | 0.6% |
| COPD | All ages | 0.4% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.1% | 74.9% |
Queen Mary Practice, 114 High Road, South Woodford, E18 2QS. Phone: 020 8491 3303. Website: www.queenmarypractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Elmhurst Practice | 0.0 km | 94% |
| Southdene Surgery | 0.4 km | 78% |
| The Shrubberies Medical Centre | 0.4 km | 82% |
| Glebelands Practice | 0.5 km | 97% |
| Rydal Group Practice | 1.2 km | 84% |
- Clayhall Group Practice (78% overall experience good)
- Glebelands Practice (97% overall experience good)
- Rydal Group Practice (84% overall experience good)
- Southdene Surgery (78% overall experience good)
- The Broadway Surgery (50% overall experience good)
- The Elmhurst Practice (94% overall experience good)
- The Evergreen Surgery (90% overall experience good)
- The Shrubberies Medical Centre (82% overall experience good)
- Wanstead Place Surgery (74% overall experience good)
How do patients rate Queen Mary Practice?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Queen Mary Practice as good, above the England figure of 77%. 66% found it easy to get through by phone.
How many patients are registered at Queen Mary Practice?
6,600 patients were registered in September 2026, up 2.2% on a year earlier.
What is Queen Mary Practice's CQC rating?
Good overall, published in September 2018.
How many GPs does Queen Mary Practice have?
0.6 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 10,312 patients per GP against 2,171 across England.
Are appointments at Queen Mary Practice face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Queen Mary Practice's phone number?
020 8491 3303.