Southdene Surgery, London: patient reviews and CQC rating
Southdene Surgery is a GP practice in London with 6,952 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in June 2018. It has 1.7 full-time-equivalent qualified GPs, or 4,138 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Southdene Surgery
Its best result against England is the share who described their last contact with the practice as good: 80%, against 73% across England. Its weakest is the share who found it easy to contact the practice through its website: 51%, against 58% across England. With 106 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 354th of the 648 practices in London with 50 or more responses. 62% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (78%). 106 patients answered the survey (response rate 23%).
| Survey question | Southdene Surgery | North East London | England |
|---|---|---|---|
| Overall experience good | 78% | 71% | 77% |
| Easy to contact by phone | 62% | 55% | 57% |
| Easy to contact via the website | 51% | 53% | 58% |
| Easy to contact via the NHS App | 60% | 50% | 54% |
| Reception team helpful | 88% | 79% | 85% |
| Last contact good | 80% | 67% | 73% |
| Wait for appointment about right | 71% | 62% | 69% |
| Listened to well | 83% | 83% | 87% |
| Treated with care and concern | 82% | 82% | 86% |
| Confidence and trust in the clinician | 91% | 91% | 93% |
| Needs met | 93% | 87% | 90% |
In the Friends and Family Test for July 2026, 65% of 31 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Southdene Surgery is Good, published in June 2018. All 5 key questions are rated Good. It held the same rating in the report before (November 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,952 patients were registered at Southdene Surgery in September 2026, down 7.9% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 1.7 full-time-equivalent qualified GPs, there are 4,138 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 0.9 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.6 | 1.7 |
| August 2024 | 1.7 | 2.7 |
| August 2025 | 1.7 | 4.7 |
| August 2026 | 1.7 | 2.5 |
From June 2026 to August 2026 the practice recorded 3,822 appointments a month, or 550 per 1,000 registered patients (England: 510). 54% were face to face (England: 63%). 53% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Southdene Surgery | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 550 | 456 | 510 |
| Face to face | 54% | 58% | 63% |
| Same day as booked | 53% | 46% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 5% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (1.7% against 1.1%). It has a lower share for osteoporosis (0.4% against 1.2%), a learning disability (0.3% against 0.6%) and COPD (0.9% against 1.9%). The practice's patients live in areas with an average deprivation score of 12.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.8 years for women and 81.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.0% | 14.3% |
| High blood pressure | All ages | 12.8% | 15.2% |
| Diabetes | 17+ yrs | 6.2% | 7.9% |
| Asthma | 6+ yrs | 4.8% | 6.6% |
| Cancer | All ages | 3.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Heart failure | All ages | 1.7% | 1.1% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| COPD | All ages | 0.9% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.0% | 74.9% |
Southdene Surgery, The Shrubberies, George Lane, South Woodford, London, E18 1BD. Phone: 020 8530 3731.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Shrubberies Medical Centre | 0.0 km | 82% |
| Glebelands Practice | 0.2 km | 97% |
| The Elmhurst Practice | 0.4 km | 94% |
| Queen Mary Practice | 0.4 km | 88% |
| Rydal Group Practice | 1.6 km | 84% |
- Clayhall Group Practice (78% overall experience good)
- Glebelands Practice (97% overall experience good)
- Queen Mary Practice (88% overall experience good)
- Rydal Group Practice (84% overall experience good)
- The Broadway Surgery (50% overall experience good)
- The Elmhurst Practice (94% overall experience good)
- The Evergreen Surgery (90% overall experience good)
- The Shrubberies Medical Centre (82% overall experience good)
- Wanstead Place Surgery (74% overall experience good)
How do patients rate Southdene Surgery?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Southdene Surgery as good, against 77% across England. 62% found it easy to get through by phone.
How many patients are registered at Southdene Surgery?
6,952 patients were registered in September 2026, down 7.9% on a year earlier.
What is Southdene Surgery's CQC rating?
Good overall, published in June 2018.
How many GPs does Southdene Surgery have?
1.7 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 4,138 patients per GP against 2,171 across England.
Are appointments at Southdene Surgery face to face?
54% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Southdene Surgery's phone number?
020 8530 3731.