The Allum Medical Centre, London: patient reviews and CQC rating
The Allum Medical Centre is a GP practice in London with 14,113 registered patients (September 2026). In the 2026 GP Patient Survey, 64% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in February 2024. It has 5.9 full-time-equivalent qualified GPs, or 2,379 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Allum Medical Centre
Its result closest to England is the share who said the healthcare professional was good at listening to them: 81%, against 87% across England. Its weakest is the share who found it easy to get through to the practice by phone: 31%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 571st of the 648 practices in London with 50 or more responses. 31% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (64%). 114 patients answered the survey (response rate 20%).
| Survey question | The Allum Medical Centre | North East London | England |
|---|---|---|---|
| Overall experience good | 64% | 71% | 77% |
| Easy to contact by phone | 31% | 55% | 57% |
| Easy to contact via the website | 33% | 53% | 58% |
| Easy to contact via the NHS App | 29% | 50% | 54% |
| Reception team helpful | 72% | 79% | 85% |
| Last contact good | 61% | 67% | 73% |
| Wait for appointment about right | 63% | 62% | 69% |
| Listened to well | 81% | 83% | 87% |
| Treated with care and concern | 77% | 82% | 86% |
| Confidence and trust in the clinician | 83% | 91% | 93% |
| Needs met | 83% | 87% | 90% |
CQC's overall rating for The Allum Medical Centre is Good, published in February 2024. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (December 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
14,113 patients were registered at The Allum Medical Centre in September 2026, down 4.3% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 5.9 full-time-equivalent qualified GPs, there are 2,379 patients per GP, close to the England figure of 2,171 and North East London's 2,551. The practice also has 3.3 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.9 | 7.9 |
| August 2024 | 5.9 | 8.1 |
| August 2025 | 5.9 | 8.1 |
| August 2026 | 5.9 | 7.0 |
From June 2026 to August 2026 the practice recorded 5,748 appointments a month, or 407 per 1,000 registered patients (England: 510). 38% were face to face (England: 63%). 49% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
69% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Allum Medical Centre | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 407 | 456 | 510 |
| Face to face | 38% | 58% | 63% |
| Same day as booked | 49% | 46% | 45% |
| More than 28 days after booking | 4% | 2% | 5% |
| Did not attend | 4% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.5% against 1.0%) and a learning disability (0.9% against 0.6%). It has a lower share for osteoporosis (0.0% against 1.2%), peripheral arterial disease (0.1% against 0.6%) and palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 21.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.5 years for women and 78.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.8% | 15.2% |
| Depression | 18+ yrs | 8.2% | 14.3% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Asthma | 6+ yrs | 5.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Cancer | All ages | 2.8% | 3.8% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Learning disability | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| COPD | All ages | 0.7% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.3% | 74.9% |
The Allum Medical Centre, Fairlop Road, Leytonstone, London, E11 1BN. Phone: 020 8539 2513.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hampton Medical Centre | 0.4 km | 76% |
| The Lyndhurst Surgery | 0.6 km | 82% |
| Green Man Medical Centre | 0.8 km | 84% |
| SMA Practice | 0.8 km | 80% |
| Francis Road Medical Centre | 1.0 km | 75% |
- Crawley Road Medical Centre (82% overall experience good)
- Francis Road Medical Centre (75% overall experience good)
- Hampton Medical Centre (76% overall experience good)
- Lime Tree Surgery (87% overall experience good)
- The Ecclesbourne Practice (56% overall experience good)
- The Lyndhurst Surgery (82% overall experience good)
How do patients rate The Allum Medical Centre?
In the 2026 GP Patient Survey, 64% of patients described their overall experience of The Allum Medical Centre as good, below the England figure of 77%. 31% found it easy to get through by phone.
How many patients are registered at The Allum Medical Centre?
14,113 patients were registered in September 2026, down 4.3% on a year earlier.
What is The Allum Medical Centre's CQC rating?
Good overall, published in February 2024.
How many GPs does The Allum Medical Centre have?
5.9 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,379 patients per GP against 2,171 across England.
Are appointments at The Allum Medical Centre face to face?
38% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Allum Medical Centre's phone number?
020 8539 2513.