Francis Road Medical Centre, London: patient reviews and CQC rating
Francis Road Medical Centre is a GP practice in London with 7,617 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (North East London: 71%). It has 7.3 full-time-equivalent qualified GPs, or 1,047 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Francis Road Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 70%, above the England figure of 58%. Its weakest is the share who found it easy to contact the practice using the NHS App: 37%, below the England figure of 54%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 415th of the 648 practices in London with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (79%). 94 patients answered the survey (response rate 11%).
| Survey question | Francis Road Medical Centre | North East London | England |
|---|---|---|---|
| Overall experience good | 75% | 71% | 77% |
| Easy to contact by phone | 50% | 55% | 57% |
| Easy to contact via the website | 70% | 53% | 58% |
| Easy to contact via the NHS App | 37% | 50% | 54% |
| Reception team helpful | 82% | 79% | 85% |
| Last contact good | 75% | 67% | 73% |
| Wait for appointment about right | 78% | 62% | 69% |
| Listened to well | 77% | 83% | 87% |
| Treated with care and concern | 83% | 82% | 86% |
| Confidence and trust in the clinician | 92% | 91% | 93% |
| Needs met | 91% | 87% | 90% |
In the Friends and Family Test for July 2026, 67% of 30 responses rated the practice good or very good (England: 92%).
7,617 patients were registered at Francis Road Medical Centre in September 2026, down 2.7% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 7.3 full-time-equivalent qualified GPs, there are 1,047 patients per GP, fewer than the England figure of 2,171 and North East London's 2,551. The practice also has 2.0 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.7 | 5.4 |
| August 2024 | 7.3 | 7.3 |
| August 2025 | 7.3 | 7.3 |
| August 2026 | 7.3 | 8.3 |
From June 2026 to August 2026 the practice recorded 2,564 appointments a month, or 337 per 1,000 registered patients (England: 510). 51% were face to face (England: 63%). 53% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Francis Road Medical Centre | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 337 | 456 | 510 |
| Face to face | 51% | 58% | 63% |
| Same day as booked | 53% | 46% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 9% | 7% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.1% against 1.2%), palliative or supportive care needs (0.1% against 0.6%) and peripheral arterial disease (0.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 22.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.4 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 9.2% | 14.3% |
| High blood pressure | All ages | 8.0% | 15.2% |
| Diabetes | 17+ yrs | 6.0% | 7.9% |
| Asthma | 6+ yrs | 4.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.8% | 4.6% |
| Cancer | All ages | 1.6% | 3.8% |
| Coronary heart disease | All ages | 1.4% | 3.0% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Stroke and TIA | All ages | 0.7% | 1.9% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| COPD | All ages | 0.4% | 1.9% |
| Heart failure | All ages | 0.4% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 56.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.9% | 74.9% |
Francis Road Medical Centre, 94 Francis Road, London, E10 6PP. Phone: 020 8539 3131. Website: www.francisroadgp.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hampton Medical Centre | 0.6 km | 76% |
| Crawley Road Medical Centre | 0.6 km | 82% |
| Leyton Healthcare | 0.7 km | 60% |
| LL Medical Care Limited | 0.8 km | 72% |
| Dr Tahir Kiyani | 0.8 km | 81% |
- Crawley Road Medical Centre (82% overall experience good)
- Hampton Medical Centre (76% overall experience good)
- Lime Tree Surgery (87% overall experience good)
- The Allum Medical Centre (64% overall experience good)
- The Ecclesbourne Practice (56% overall experience good)
- The Lyndhurst Surgery (82% overall experience good)
How do patients rate Francis Road Medical Centre?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Francis Road Medical Centre as good, against 77% across England. 50% found it easy to get through by phone.
How many patients are registered at Francis Road Medical Centre?
7,617 patients were registered in September 2026, down 2.7% on a year earlier.
How many GPs does Francis Road Medical Centre have?
7.3 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,047 patients per GP against 2,171 across England.
Are appointments at Francis Road Medical Centre face to face?
51% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Francis Road Medical Centre's phone number?
020 8539 3131.