Waltham Forest Integrated Health PCN: primary care network practices and patient survey
Waltham Forest Integrated Health PCN is a primary care network of 7 GP practices with 59,298 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,265 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 7 practices in Waltham Forest Integrated Health PCN with survey results, the share of patients describing their overall experience as good ranges from 56% at The Ecclesbourne Practice to 87% at Lime Tree Surgery, with a median of 76% (England: 77%). 1 is above England and 2 below by more than the survey's margin of error. Lime Tree Surgery has the highest share finding it easy to get through by phone (76%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Lime Tree Surgery | 9,583 | 87% | 76% | Good | 4,492 |
| Crawley Road Medical Centre | 10,349 | 82% | 66% | Requires improvement | 3,940 |
| The Lyndhurst Surgery | 4,967 | 82% | 70% | Good | 1,940 |
| Hampton Medical Centre | 3,075 | 76% | 75% | Good | 1,602 |
| Francis Road Medical Centre | 7,617 | 75% | 50% | – | 1,047 |
| The Allum Medical Centre | 14,113 | 64% | 31% | Good | 2,379 |
| The Ecclesbourne Practice | 9,594 | 56% | 27% | Inadequate | 2,570 |
Results for the network as a whole, from 714 responses, against North East London and England.
| Survey question | Waltham Forest Integrated Health PCN | North East London | England |
|---|---|---|---|
| Overall experience good | 73% | 71% | 77% |
| Easy to contact by phone | 51% | 55% | 57% |
| Easy to contact via the website | 59% | 53% | 58% |
| Easy to contact via the NHS App | 42% | 50% | 54% |
| Reception team helpful | 80% | 79% | 85% |
| Last contact good | 71% | 67% | 73% |
| Wait for appointment about right | 70% | 62% | 69% |
| Listened to well | 85% | 83% | 87% |
| Treated with care and concern | 84% | 82% | 86% |
| Confidence and trust in the clinician | 92% | 91% | 93% |
| Needs met | 90% | 87% | 90% |
There are 2,265 registered patients per full-time-equivalent qualified GP in Waltham Forest Integrated Health PCN, close to England's 2,171 and North East London's 2,551. Practices recorded 347 appointments a month per 1,000 patients (England: 510), 49% of them face to face. 43% of appointments took place on the day they were booked (England: 45%).
11% of registered patients are aged 65 or over (England: 19%). Lists shrank by 2.2% over the year (England: shrank 1.1%).
| Measure | Waltham Forest Integrated Health PCN | North East London | England |
|---|---|---|---|
| Patients per qualified GP | 2,265 | 2,551 | 2,171 |
| Appointments per 1,000 patients a month | 347 | 456 | 510 |
| Face-to-face appointments | 49% | 58% | 63% |
| Same day as booked | 43% | 46% | 45% |
| Did not attend | 6% | 7% | 4% |
| Patients aged 65 or over | 11% | 10% | 19% |
Relative to England, the register furthest above England's rate at practices in Waltham Forest Integrated Health PCN is serious mental illness (1.3% against 1.0%), and the furthest below is osteoporosis (0.1% against 1.2%).
| Condition register | Age group | Waltham Forest Integrated Health PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 10.8% | 15.2% | 6,497 |
| Depression | 18+ yrs | 8.9% | 14.3% | 4,307 |
| Diabetes | 17+ yrs | 7.5% | 7.9% | 3,654 |
| Asthma | 6+ yrs | 4.9% | 6.6% | 2,744 |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% | 2,022 |
| Cancer | All ages | 2.2% | 3.8% | 1,331 |
| Coronary heart disease | All ages | 1.6% | 3.0% | 953 |
| Serious mental illness | All ages | 1.3% | 1.0% | 807 |
| Stroke and TIA | All ages | 0.9% | 1.9% | 560 |
| Atrial fibrillation | All ages | 0.8% | 2.2% | 481 |
| COPD | All ages | 0.7% | 1.9% | 396 |
| Learning disability | All ages | 0.6% | 0.6% | 367 |
| Heart failure | All ages | 0.6% | 1.1% | 351 |
| Epilepsy | 18+ yrs | 0.6% | 0.8% | 267 |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% | 265 |
| Dementia | All ages | 0.3% | 0.8% | 190 |
| Peripheral arterial disease | All ages | 0.2% | 0.6% | 121 |
| Palliative care | All ages | 0.2% | 0.6% | 98 |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% | 16 |
- E4 Network PCN (5 practices)
- Waltham Forest 8 PCN (8 practices)
- Waltham Forest Leyton Collaborative PCN (3 practices)
- Waltham Forest South Leytonstone PCN (6 practices)
- Waltham Forest Walthamstow Central PCN (5 practices)
- Waltham Forest Walthamstow West PCN (5 practices)
Which practices are in Waltham Forest Integrated Health PCN?
Crawley Road Medical Centre, Francis Road Medical Centre, Hampton Medical Centre, Lime Tree Surgery, The Allum Medical Centre, The Ecclesbourne Practice and The Lyndhurst Surgery.
How do patients rate Waltham Forest Integrated Health PCN?
73% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Waltham Forest Integrated Health PCN cover?
59,298 registered patients across 7 practices in September 2026.
How many patients per GP does Waltham Forest Integrated Health PCN have?
2,265 per full-time-equivalent qualified GP, against 2,171 across England.