The Lyndhurst Surgery, London: patient reviews and CQC rating
The Lyndhurst Surgery is a GP practice in London with 4,967 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in May 2017. It has 2.6 full-time-equivalent qualified GPs, or 1,940 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Lyndhurst Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 70%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 46%, against 54% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 255th of the 648 practices in London with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (79%). 113 patients answered the survey (response rate 14%).
| Survey question | The Lyndhurst Surgery | North East London | England |
|---|---|---|---|
| Overall experience good | 82% | 71% | 77% |
| Easy to contact by phone | 70% | 55% | 57% |
| Easy to contact via the website | 52% | 53% | 58% |
| Easy to contact via the NHS App | 46% | 50% | 54% |
| Reception team helpful | 83% | 79% | 85% |
| Last contact good | 73% | 67% | 73% |
| Wait for appointment about right | 73% | 62% | 69% |
| Listened to well | 94% | 83% | 87% |
| Treated with care and concern | 93% | 82% | 86% |
| Confidence and trust in the clinician | 99% | 91% | 93% |
| Needs met | 93% | 87% | 90% |
CQC's overall rating for The Lyndhurst Surgery is Good, published in May 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (May 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,967 patients were registered at The Lyndhurst Surgery in September 2026, down 1.6% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 2.6 full-time-equivalent qualified GPs, there are 1,940 patients per GP, fewer than the England figure of 2,171 and North East London's 2,551. The practice also has 0.2 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.6 | 3.6 |
| August 2024 | 2.6 | 4.5 |
| August 2025 | 2.6 | 4.5 |
| August 2026 | 2.6 | 4.2 |
From June 2026 to August 2026 the practice recorded 1,336 appointments a month, or 269 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 45% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
83% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | The Lyndhurst Surgery | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 269 | 456 | 510 |
| Face to face | 64% | 58% | 63% |
| Same day as booked | 45% | 46% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 8% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.2% against 0.6%) and chronic kidney disease (6.3% against 4.6%). It has a lower share for palliative or supportive care needs (0.0% against 0.6%), osteoporosis (0.2% against 1.2%) and COPD (0.6% against 1.9%). The practice's patients live in areas with an average deprivation score of 26.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.5 years for women and 77.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.6% | 15.2% |
| Depression | 18+ yrs | 10.0% | 14.3% |
| Diabetes | 17+ yrs | 9.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.3% | 4.6% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Cancer | All ages | 2.4% | 3.8% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| Learning disability | All ages | 1.2% | 0.6% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Heart failure | All ages | 1.0% | 1.1% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| COPD | All ages | 0.6% | 1.9% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Palliative care | All ages | 0.0% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 52.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 54.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 63.6% | 74.9% |
The Lyndhurst Surgery, 53 Lyndhurst Drive, Leyton, London, E10 6JB. Phone: 020 8539 1663.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| SMA Practice | 0.4 km | 80% |
| The Allum Medical Centre | 0.6 km | 64% |
| Hampton Medical Centre | 0.7 km | 76% |
| The Grove Medical Centre | 0.9 km | 55% |
| The Ecclesbourne Practice | 1.0 km | 56% |
- Crawley Road Medical Centre (82% overall experience good)
- Francis Road Medical Centre (75% overall experience good)
- Hampton Medical Centre (76% overall experience good)
- Lime Tree Surgery (87% overall experience good)
- The Allum Medical Centre (64% overall experience good)
- The Ecclesbourne Practice (56% overall experience good)
How do patients rate The Lyndhurst Surgery?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of The Lyndhurst Surgery as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at The Lyndhurst Surgery?
4,967 patients were registered in September 2026, down 1.6% on a year earlier.
What is The Lyndhurst Surgery's CQC rating?
Good overall, published in May 2017.
How many GPs does The Lyndhurst Surgery have?
2.6 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 1,940 patients per GP against 2,171 across England.
Are appointments at The Lyndhurst Surgery face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Lyndhurst Surgery's phone number?
020 8539 1663.