The Grove Medical Centre, London: patient reviews and CQC rating
The Grove Medical Centre is a GP practice in London with 5,882 registered patients (September 2026). In the 2026 GP Patient Survey, 55% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in September 2017. It has 3.7 full-time-equivalent qualified GPs, or 1,590 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Grove Medical Centre
Its result closest to England is the share who found it easy to get through to the practice by phone: 55%, against 57% across England. Its weakest is the share who found it easy to contact the practice through its website: 33%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 627th of the 648 practices in London with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (54%). 92 patients answered the survey (response rate 17%).
| Survey question | The Grove Medical Centre | North East London | England |
|---|---|---|---|
| Overall experience good | 55% | 71% | 77% |
| Easy to contact by phone | 55% | 55% | 57% |
| Easy to contact via the website | 33% | 53% | 58% |
| Easy to contact via the NHS App | 36% | 50% | 54% |
| Reception team helpful | 82% | 79% | 85% |
| Last contact good | 57% | 67% | 73% |
| Wait for appointment about right | 65% | 62% | 69% |
| Listened to well | 73% | 83% | 87% |
| Treated with care and concern | 71% | 82% | 86% |
| Confidence and trust in the clinician | 86% | 91% | 93% |
| Needs met | 88% | 87% | 90% |
In the Friends and Family Test for July 2026, 95% of 41 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Grove Medical Centre is Good, published in September 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (February 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,882 patients were registered at The Grove Medical Centre in September 2026, down 7.7% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 3.7 full-time-equivalent qualified GPs, there are 1,590 patients per GP, fewer than the England figure of 2,171 and North East London's 2,551. The practice also has 0.4 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 3.2 |
| August 2024 | 3.2 | 4.9 |
| August 2025 | 3.2 | 4.3 |
| August 2026 | 3.7 | 4.8 |
From June 2026 to August 2026 the practice recorded 1,790 appointments a month, or 304 per 1,000 registered patients (England: 510). 30% were face to face (England: 63%). 43% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
68% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | The Grove Medical Centre | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 304 | 456 | 510 |
| Face to face | 30% | 58% | 63% |
| Same day as booked | 43% | 46% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 5% | 7% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.0% against 1.2%), palliative or supportive care needs (0.1% against 0.6%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 25.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.4 years for women and 76.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.0% | 15.2% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Depression | 18+ yrs | 8.2% | 14.3% |
| Asthma | 6+ yrs | 4.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Cancer | All ages | 2.1% | 3.8% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| COPD | All ages | 0.9% | 1.9% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.5% | 74.9% |
The Grove Medical Centre, 103-105 Grove Road, Walthamstow, London, E17 9BU. Phone: 0844 445 2221. Website: www.grovemedicalcentre.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Addison Road Medical Practice | 0.5 km | 71% |
| The Bailey Practice | 0.5 km | 83% |
| Dr A.Q. Sheikh & Partners | 0.7 km | 78% |
| The Ecclesbourne Practice | 0.7 km | 56% |
| The Lyndhurst Surgery | 0.9 km | 82% |
- Dr A.Q. Sheikh & Partners (78% overall experience good)
- Higham Hill Medical Centre (87% overall experience good)
- Seymour Medical Centre (66% overall experience good)
- St James Medical Practice (57% overall experience good)
How do patients rate The Grove Medical Centre?
In the 2026 GP Patient Survey, 55% of patients described their overall experience of The Grove Medical Centre as good, below the England figure of 77%. 55% found it easy to get through by phone.
How many patients are registered at The Grove Medical Centre?
5,882 patients were registered in September 2026, down 7.7% on a year earlier.
What is The Grove Medical Centre's CQC rating?
Good overall, published in September 2017.
How many GPs does The Grove Medical Centre have?
3.7 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,590 patients per GP against 2,171 across England.
Are appointments at The Grove Medical Centre face to face?
30% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Grove Medical Centre's phone number?
0844 445 2221.