The Upstairs Surgery, Romford: patient reviews and CQC rating
The Upstairs Surgery is a GP practice in Romford with 6,348 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in August 2021. It has 3.2 full-time-equivalent qualified GPs, or 1,984 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Upstairs Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 71%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 37%, below the England figure of 69%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 8th of the 28 practices in Romford with 50 or more responses. 71% found it easy to get through by phone (England: 57%). The overall experience result is 17 points higher than in 2025 (66%). 91 patients answered the survey (response rate 17%).
| Survey question | The Upstairs Surgery | North East London | England |
|---|---|---|---|
| Overall experience good | 83% | 71% | 77% |
| Easy to contact by phone | 71% | 55% | 57% |
| Easy to contact via the website | 59% | 53% | 58% |
| Easy to contact via the NHS App | 67% | 50% | 54% |
| Reception team helpful | 88% | 79% | 85% |
| Last contact good | 75% | 67% | 73% |
| Wait for appointment about right | 37% | 62% | 69% |
| Listened to well | 91% | 83% | 87% |
| Treated with care and concern | 84% | 82% | 86% |
| Confidence and trust in the clinician | 96% | 91% | 93% |
| Needs met | 92% | 87% | 90% |
CQC's overall rating for The Upstairs Surgery is Good, published in August 2021. All 5 key questions are rated Good. It held the same rating in the report before (May 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,348 patients were registered at The Upstairs Surgery in September 2026, down 1.4% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 1,984 patients per GP, close to the England figure of 2,171 and North East London's 2,551. The practice also has 0.8 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 3.2 |
| August 2024 | 3.2 | 3.2 |
| August 2025 | 3.2 | 3.2 |
| August 2026 | 3.2 | 3.2 |
From June 2026 to August 2026 the practice recorded 2,338 appointments a month, or 368 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 26% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | The Upstairs Surgery | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 368 | 456 | 510 |
| Face to face | 64% | 58% | 63% |
| Same day as booked | 26% | 46% | 45% |
| More than 28 days after booking | 5% | 2% | 5% |
| Did not attend | 5% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (13.3% against 7.9%). It has a lower share for osteoporosis (0.1% against 1.2%), palliative or supportive care needs (0.1% against 0.6%) and chronic kidney disease (2.5% against 4.6%). The practice's patients live in areas with an average deprivation score of 23.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.2 years for women and 78.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.5% | 15.2% |
| Diabetes | 17+ yrs | 13.3% | 7.9% |
| Depression | 18+ yrs | 8.3% | 14.3% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.5% | 4.6% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.4% | 0.8% |
| COPD | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Heart failure | All ages | 0.7% | 1.1% |
| Learning disability | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.0% | 74.9% |
The Upstairs Surgery, Chadwell Heath Health Centre, Ashton Gardens, Chadwell Heath, Romford, RM6 6RT. Phone: 0844 387 8044. Website: www.upstairs-surgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Ashton Gardens Surgery | 0.0 km | 66% |
| Chadwell Heath Surgery | 1.0 km | 46% |
| Marks Gate Health Centre | 1.2 km | 87% |
| Grove Surgery | 1.3 km | 47% |
| Dr Teotia and partners | 1.4 km | 66% |
- Dr Colin Marks (73% overall experience good)
- Drs Sanomi and Olajide (74% overall experience good)
- Eastbrook Surgery (87% overall experience good)
- High Street Surgery (77% overall experience good)
- Modern Medical Centre (81% overall experience good)
How do patients rate The Upstairs Surgery?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of The Upstairs Surgery as good, against 77% across England. 71% found it easy to get through by phone.
How many patients are registered at The Upstairs Surgery?
6,348 patients were registered in September 2026, down 1.4% on a year earlier.
What is The Upstairs Surgery's CQC rating?
Good overall, published in August 2021.
How many GPs does The Upstairs Surgery have?
3.2 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,984 patients per GP against 2,171 across England.
Are appointments at The Upstairs Surgery face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Upstairs Surgery's phone number?
0844 387 8044.