The Greenwood Practice, Romford: patient reviews and CQC rating
The Greenwood Practice is a GP practice in Romford with 10,031 registered patients (September 2026). In the 2026 GP Patient Survey, 54% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in September 2019. It has 5.2 full-time-equivalent qualified GPs, or 1,918 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Greenwood Practice
Its result closest to England is the share who found it easy to contact the practice using the NHS App: 49%, against 54% across England. Its weakest is the share who said the wait for their last appointment was about right: 44%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 26th of the 28 practices in Romford with 50 or more responses. 51% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (63%). 126 patients answered the survey (response rate 28%).
| Survey question | The Greenwood Practice | North East London | England |
|---|---|---|---|
| Overall experience good | 54% | 71% | 77% |
| Easy to contact by phone | 51% | 55% | 57% |
| Easy to contact via the website | 39% | 53% | 58% |
| Easy to contact via the NHS App | 49% | 50% | 54% |
| Reception team helpful | 74% | 79% | 85% |
| Last contact good | 58% | 67% | 73% |
| Wait for appointment about right | 44% | 62% | 69% |
| Listened to well | 77% | 83% | 87% |
| Treated with care and concern | 76% | 82% | 86% |
| Confidence and trust in the clinician | 85% | 91% | 93% |
| Needs met | 82% | 87% | 90% |
In the Friends and Family Test for July 2026, 100% of 27 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Greenwood Practice is Good, published in September 2019. All 5 key questions are rated Good. It held the same rating in the report before (April 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,031 patients were registered at The Greenwood Practice in September 2026, down 3.4% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 5.2 full-time-equivalent qualified GPs, there are 1,918 patients per GP, fewer than the England figure of 2,171 and North East London's 2,551. The practice also has 2.1 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.6 | 7.8 |
| August 2024 | 5.2 | 7.4 |
| August 2025 | 5.2 | 9.3 |
| August 2026 | 5.2 | 9.1 |
From June 2026 to August 2026 the practice recorded 4,551 appointments a month, or 454 per 1,000 registered patients (England: 510). 83% were face to face (England: 63%). 20% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | The Greenwood Practice | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 454 | 456 | 510 |
| Face to face | 83% | 58% | 63% |
| Same day as booked | 20% | 46% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 8% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (7.0% against 4.6%), atrial fibrillation (3.0% against 2.2%) and cancer (5.1% against 3.8%). It has a lower share for osteoporosis (0.4% against 1.2%), depression (8.6% against 14.3%) and asthma (5.1% against 6.6%). The practice's patients live in areas with an average deprivation score of 14.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.9 years for women and 80.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.1% | 15.2% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Depression | 18+ yrs | 8.6% | 14.3% |
| Chronic kidney disease | 18+ yrs | 7.0% | 4.6% |
| Asthma | 6+ yrs | 5.1% | 6.6% |
| Cancer | All ages | 5.1% | 3.8% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Dementia | All ages | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.7% | 74.9% |
The Greenwood Practice, 89 Gubbins Lane, Harold Wood, Romford, RM3 0DR. Phone: 01708 346666.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Rana Chowdhury | 0.3 km | 88% |
| Kings Park Surgery | 0.5 km | 75% |
| Petersfield Surgery | 1.2 km | 74% |
| Dr B. Saheecha and Dr N. Saheecha | 1.3 km | 83% |
| Central Park Surgery | 1.3 km | 59% |
- Abbamoor Surgery (88% overall experience good)
- Ashton Gardens Surgery (66% overall experience good)
- Central Park Surgery (59% overall experience good)
- Dr Amar Kaw (79% overall experience good)
- Dr B. Saheecha and Dr N. Saheecha (83% overall experience good)
- Dr Nagendra Kumar Gupta (84% overall experience good)
- Dr Rana Chowdhury (88% overall experience good)
- Dr Selvaratnam Kulendran (90% overall experience good)
- Kings Park Surgery (75% overall experience good)
- Lynwood Medical Centre (72% overall experience good)
- Petersfield Surgery (74% overall experience good)
- Straight Road Surgery (78% overall experience good)
- The Robins Surgery (71% overall experience good)
How do patients rate The Greenwood Practice?
In the 2026 GP Patient Survey, 54% of patients described their overall experience of The Greenwood Practice as good, below the England figure of 77%. 51% found it easy to get through by phone.
How many patients are registered at The Greenwood Practice?
10,031 patients were registered in September 2026, down 3.4% on a year earlier.
What is The Greenwood Practice's CQC rating?
Good overall, published in September 2019.
How many GPs does The Greenwood Practice have?
5.2 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,918 patients per GP against 2,171 across England.
Are appointments at The Greenwood Practice face to face?
83% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Greenwood Practice's phone number?
01708 346666.