Straight Road Surgery, Romford: patient reviews and CQC rating
Straight Road Surgery is a GP practice in Romford with 3,524 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in April 2018. It has 0.8 full-time-equivalent qualified GPs, or 4,405 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Straight Road Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 82%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 51%, below the England figure of 69%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 13th of the 28 practices in Romford with 50 or more responses. 82% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (77%). 104 patients answered the survey (response rate 17%).
| Survey question | Straight Road Surgery | North East London | England |
|---|---|---|---|
| Overall experience good | 78% | 71% | 77% |
| Easy to contact by phone | 82% | 55% | 57% |
| Easy to contact via the website | 53% | 53% | 58% |
| Easy to contact via the NHS App | 66% | 50% | 54% |
| Reception team helpful | 85% | 79% | 85% |
| Last contact good | 77% | 67% | 73% |
| Wait for appointment about right | 51% | 62% | 69% |
| Listened to well | 85% | 83% | 87% |
| Treated with care and concern | 82% | 82% | 86% |
| Confidence and trust in the clinician | 94% | 91% | 93% |
| Needs met | 87% | 87% | 90% |
In the Friends and Family Test for July 2026, 91% of 89 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Straight Road Surgery is Good, published in April 2018. All 5 key questions are rated Good. It held the same rating in the report before (June 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,524 patients were registered at Straight Road Surgery in September 2026, up 3.3% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 0.8 full-time-equivalent qualified GPs, there are 4,405 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 0.2 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 0.8 | 0.8 |
| August 2025 | 0.8 | 0.8 |
| August 2026 | 0.8 | 0.8 |
From June 2026 to August 2026 the practice recorded 1,495 appointments a month, or 424 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 34% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
44% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Straight Road Surgery | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 424 | 456 | 510 |
| Face to face | 70% | 58% | 63% |
| Same day as booked | 34% | 46% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 8% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.4% against 0.6%), dementia (2.5% against 0.8%) and diabetes (12.0% against 7.9%). It has a lower share for asthma (4.2% against 6.6%). The practice's patients live in areas with an average deprivation score of 30.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.7 years for women and 76.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.5% | 15.2% |
| Depression | 18+ yrs | 13.4% | 14.3% |
| Diabetes | 17+ yrs | 12.0% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.3% | 4.6% |
| Asthma | 6+ yrs | 4.2% | 6.6% |
| Cancer | All ages | 3.6% | 3.8% |
| COPD | All ages | 2.7% | 1.9% |
| Dementia | All ages | 2.5% | 0.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Palliative care | All ages | 2.4% | 0.6% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Heart failure | All ages | 1.1% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Learning disability | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.9% | 74.9% |
Straight Road Surgery, 137 Straight Road, Romford, RM3 7JJ. Phone: 01708 343281. Website: www.straightroadsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Amar Kaw | 0.0 km | 79% |
| Dr B. Saheecha and Dr N. Saheecha | 1.2 km | 83% |
| Central Park Surgery | 1.2 km | 59% |
| Abbamoor Surgery | 1.2 km | 88% |
| The Robins Surgery | 1.2 km | 71% |
- Abbamoor Surgery (88% overall experience good)
- Ashton Gardens Surgery (66% overall experience good)
- Central Park Surgery (59% overall experience good)
- Dr Amar Kaw (79% overall experience good)
- Dr B. Saheecha and Dr N. Saheecha (83% overall experience good)
- Dr Nagendra Kumar Gupta (84% overall experience good)
- Dr Rana Chowdhury (88% overall experience good)
- Dr Selvaratnam Kulendran (90% overall experience good)
- Kings Park Surgery (75% overall experience good)
- Lynwood Medical Centre (72% overall experience good)
- Petersfield Surgery (74% overall experience good)
- The Greenwood Practice (54% overall experience good)
- The Robins Surgery (71% overall experience good)
How do patients rate Straight Road Surgery?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Straight Road Surgery as good, against 77% across England. 82% found it easy to get through by phone.
How many patients are registered at Straight Road Surgery?
3,524 patients were registered in September 2026, up 3.3% on a year earlier.
What is Straight Road Surgery's CQC rating?
Good overall, published in April 2018.
How many GPs does Straight Road Surgery have?
0.8 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 4,405 patients per GP against 2,171 across England.
Are appointments at Straight Road Surgery face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Straight Road Surgery's phone number?
01708 343281.