Central Park Surgery, Romford: patient reviews and CQC rating
Central Park Surgery is a GP practice in Romford with 5,751 registered patients (September 2026). In the 2026 GP Patient Survey, 59% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in May 2021. It has 1.5 full-time-equivalent qualified GPs, or 3,921 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Central Park Surgery
Its result closest to England is the share who found the reception and administrative team helpful: 84%, against 85% across England. Its weakest is the share who said the wait for their last appointment was about right: 41%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 25th of the 28 practices in Romford with 50 or more responses. 35% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (49%). 101 patients answered the survey (response rate 16%).
| Survey question | Central Park Surgery | North East London | England |
|---|---|---|---|
| Overall experience good | 59% | 71% | 77% |
| Easy to contact by phone | 35% | 55% | 57% |
| Easy to contact via the website | 39% | 53% | 58% |
| Easy to contact via the NHS App | 51% | 50% | 54% |
| Reception team helpful | 84% | 79% | 85% |
| Last contact good | 54% | 67% | 73% |
| Wait for appointment about right | 41% | 62% | 69% |
| Listened to well | 83% | 83% | 87% |
| Treated with care and concern | 85% | 82% | 86% |
| Confidence and trust in the clinician | 88% | 91% | 93% |
| Needs met | 84% | 87% | 90% |
In the Friends and Family Test for July 2026, 77% of 13 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Central Park Surgery is Good, published in May 2021. All 5 key questions are rated Good. It held the same rating in the report before (December 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,751 patients were registered at Central Park Surgery in September 2026, down 6.8% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 1.5 full-time-equivalent qualified GPs, there are 3,921 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 2.3 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.5 | 1.5 |
| August 2024 | 1.5 | 1.5 |
| August 2025 | 1.5 | 2.3 |
| August 2026 | 1.5 | 2.3 |
From June 2026 to August 2026 the practice recorded 1,941 appointments a month, or 338 per 1,000 registered patients (England: 510). 53% were face to face (England: 63%). 26% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Central Park Surgery | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 338 | 456 | 510 |
| Face to face | 53% | 58% | 63% |
| Same day as booked | 26% | 46% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 8% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (10.1% against 7.9%). It has a lower share for osteoporosis (0.1% against 1.2%), dementia (0.2% against 0.8%) and palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 30.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.3 years for women and 76.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.6% | 15.2% |
| Depression | 18+ yrs | 14.1% | 14.3% |
| Diabetes | 17+ yrs | 10.1% | 7.9% |
| Asthma | 6+ yrs | 5.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Cancer | All ages | 2.9% | 3.8% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| COPD | All ages | 1.9% | 1.9% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.2% | 74.9% |
95% of the practice's patients live in the RM3 postcode district. 99% live in Havering, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| RM3 | 5,532 | 95% |
Central Park Surgery, Harold Hill Health Centre, Gooshays Drive, Harold Hill, Romford, RM3 9SU. Phone: 01708 331802. Website: www.drkakad-bhattandtanna.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr B. Saheecha and Dr N. Saheecha | 0.0 km | 83% |
| Abbamoor Surgery | 0.0 km | 88% |
| The Robins Surgery | 0.0 km | 71% |
| Petersfield Surgery | 0.6 km | 74% |
| Dr Amar Kaw | 1.2 km | 79% |
- Abbamoor Surgery (88% overall experience good)
- Ashton Gardens Surgery (66% overall experience good)
- Dr Amar Kaw (79% overall experience good)
- Dr B. Saheecha and Dr N. Saheecha (83% overall experience good)
- Dr Nagendra Kumar Gupta (84% overall experience good)
- Dr Rana Chowdhury (88% overall experience good)
- Dr Selvaratnam Kulendran (90% overall experience good)
- Kings Park Surgery (75% overall experience good)
- Lynwood Medical Centre (72% overall experience good)
- Petersfield Surgery (74% overall experience good)
- Straight Road Surgery (78% overall experience good)
- The Greenwood Practice (54% overall experience good)
- The Robins Surgery (71% overall experience good)
How do patients rate Central Park Surgery?
In the 2026 GP Patient Survey, 59% of patients described their overall experience of Central Park Surgery as good, below the England figure of 77%. 35% found it easy to get through by phone.
How many patients are registered at Central Park Surgery?
5,751 patients were registered in September 2026, down 6.8% on a year earlier.
What is Central Park Surgery's CQC rating?
Good overall, published in May 2021.
How many GPs does Central Park Surgery have?
1.5 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,921 patients per GP against 2,171 across England.
Are appointments at Central Park Surgery face to face?
53% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Central Park Surgery's phone number?
01708 331802.