Western Road Medical Centre, Romford: patient reviews and CQC rating
Western Road Medical Centre is a GP practice in Romford with 17,698 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in July 2019. It has 9.3 full-time-equivalent qualified GPs, or 1,904 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Western Road Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 66%, against 54% across England. Its weakest is the share who said the wait for their last appointment was about right: 59%, below the England figure of 69%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 10th of the 28 practices in Romford with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (87%). 106 patients answered the survey (response rate 29%).
| Survey question | Western Road Medical Centre | North East London | England |
|---|---|---|---|
| Overall experience good | 79% | 71% | 77% |
| Easy to contact by phone | 60% | 55% | 57% |
| Easy to contact via the website | 50% | 53% | 58% |
| Easy to contact via the NHS App | 66% | 50% | 54% |
| Reception team helpful | 93% | 79% | 85% |
| Last contact good | 75% | 67% | 73% |
| Wait for appointment about right | 59% | 62% | 69% |
| Listened to well | 84% | 83% | 87% |
| Treated with care and concern | 82% | 82% | 86% |
| Confidence and trust in the clinician | 88% | 91% | 93% |
| Needs met | 85% | 87% | 90% |
In the Friends and Family Test for July 2026, 95% of 83 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Western Road Medical Centre is Good, published in July 2019. All 5 key questions are rated Good. It held the same rating in the report before (March 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
17,698 patients were registered at Western Road Medical Centre in September 2026, down 1.7% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 9.3 full-time-equivalent qualified GPs, there are 1,904 patients per GP, fewer than the England figure of 2,171 and North East London's 2,551. The practice also has 2.5 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.6 | 12.7 |
| August 2024 | 9.0 | 13.2 |
| August 2025 | 9.0 | 13.8 |
| August 2026 | 9.3 | 14.4 |
From June 2026 to August 2026 the practice recorded 7,442 appointments a month, or 420 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 41% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
62% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Western Road Medical Centre | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 420 | 456 | 510 |
| Face to face | 81% | 58% | 63% |
| Same day as booked | 41% | 46% | 45% |
| More than 28 days after booking | 6% | 2% | 5% |
| Did not attend | 4% | 7% | 4% |
Compared with England, the practice has a lower share of patients for peripheral arterial disease (0.3% against 0.6%), osteoporosis (0.7% against 1.2%) and COPD (1.1% against 1.9%). The practice's patients live in areas with an average deprivation score of 15.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.5 years for women and 79.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.8% | 14.3% |
| High blood pressure | All ages | 12.8% | 15.2% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Asthma | 6+ yrs | 4.8% | 6.6% |
| Cancer | All ages | 3.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| COPD | All ages | 1.1% | 1.9% |
| Heart failure | All ages | 0.8% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Dementia | All ages | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.0% | 74.9% |
Western Road Medical Centre, 99 Western Road, Romford, RM1 3LS. Phone: 01708 775300. Website: www.westernroad.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Edwards Medical Centre | 0.4 km | 68% |
| Dr Colin Marks | 0.8 km | 73% |
| The New Medical Centre | 1.2 km | 77% |
| North Street Medical Care | 1.3 km | 74% |
| Dr Nagendra Kumar Gupta | 1.6 km | 84% |
- North Street Medical Care (74% overall experience good)
- St Edwards Medical Centre (68% overall experience good)
- The New Medical Centre (77% overall experience good)
How do patients rate Western Road Medical Centre?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Western Road Medical Centre as good, against 77% across England. 60% found it easy to get through by phone.
How many patients are registered at Western Road Medical Centre?
17,698 patients were registered in September 2026, down 1.7% on a year earlier.
What is Western Road Medical Centre's CQC rating?
Good overall, published in July 2019.
How many GPs does Western Road Medical Centre have?
9.3 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 1,904 patients per GP against 2,171 across England.
Are appointments at Western Road Medical Centre face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Western Road Medical Centre's phone number?
01708 775300.