St Edwards Medical Centre, Romford: patient reviews and CQC rating
St Edwards Medical Centre is a GP practice in Romford with 9,239 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 3.6 full-time-equivalent qualified GPs, or 2,548 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Edwards Medical Centre
Its best result against England is the share who said the healthcare professional was good at listening to them: 88%, against 87% across England. Its weakest is the share who found it easy to contact the practice through its website: 28%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 22nd of the 28 practices in Romford with 50 or more responses. 45% found it easy to get through by phone (England: 57%). The overall experience result is 13 points lower than in 2025 (81%). 100 patients answered the survey (response rate 27%).
| Survey question | St Edwards Medical Centre | North East London | England |
|---|---|---|---|
| Overall experience good | 68% | 71% | 77% |
| Easy to contact by phone | 45% | 55% | 57% |
| Easy to contact via the website | 28% | 53% | 58% |
| Easy to contact via the NHS App | 37% | 50% | 54% |
| Reception team helpful | 70% | 79% | 85% |
| Last contact good | 62% | 67% | 73% |
| Wait for appointment about right | 60% | 62% | 69% |
| Listened to well | 88% | 83% | 87% |
| Treated with care and concern | 82% | 82% | 86% |
| Confidence and trust in the clinician | 89% | 91% | 93% |
| Needs met | 88% | 87% | 90% |
In the Friends and Family Test for July 2026, 92% of 50 responses rated the practice good or very good (England: 92%).
CQC's overall rating for St Edwards Medical Centre is Good, published in February 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,239 patients were registered at St Edwards Medical Centre in September 2026, down 4.1% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 3.6 full-time-equivalent qualified GPs, there are 2,548 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 1.2 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.7 | 7.7 |
| August 2024 | 3.6 | 5.3 |
| August 2025 | 4.0 | 5.7 |
| August 2026 | 3.6 | 4.7 |
From June 2026 to August 2026 the practice recorded 3,442 appointments a month, or 373 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 37% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | St Edwards Medical Centre | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 373 | 456 | 510 |
| Face to face | 78% | 58% | 63% |
| Same day as booked | 37% | 46% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 9% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (9.6% against 7.9%). It has a lower share for osteoporosis (0.5% against 1.2%), chronic kidney disease (2.3% against 4.6%) and dementia (0.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 21.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.3 years for women and 78.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.6% | 15.2% |
| Depression | 18+ yrs | 11.7% | 14.3% |
| Diabetes | 17+ yrs | 9.6% | 7.9% |
| Asthma | 6+ yrs | 5.5% | 6.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.3% | 4.6% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| COPD | All ages | 1.9% | 1.9% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Learning disability | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.0% | 74.9% |
St Edwards Medical Centre, 7 St Edwards Way, Romford, RM1 3DQ. Phone: 01708 738244. Website: www.stedwardsmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Western Road Medical Centre | 0.4 km | 79% |
| North Street Medical Care | 0.9 km | 74% |
| Dr Colin Marks | 1.1 km | 73% |
| Dr Nagendra Kumar Gupta | 1.2 km | 84% |
| The New Medical Centre | 1.7 km | 77% |
- North Street Medical Care (74% overall experience good)
- The New Medical Centre (77% overall experience good)
- Western Road Medical Centre (79% overall experience good)
How do patients rate St Edwards Medical Centre?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of St Edwards Medical Centre as good, below the England figure of 77%. 45% found it easy to get through by phone.
How many patients are registered at St Edwards Medical Centre?
9,239 patients were registered in September 2026, down 4.1% on a year earlier.
What is St Edwards Medical Centre's CQC rating?
Good overall, published in February 2017.
How many GPs does St Edwards Medical Centre have?
3.6 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,548 patients per GP against 2,171 across England.
Are appointments at St Edwards Medical Centre face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Edwards Medical Centre's phone number?
01708 738244.