Dr Colin Marks, Romford: patient reviews and CQC rating
Dr Colin Marks is a GP practice in Romford with 3,934 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in January 2019. It has 1.6 full-time-equivalent qualified GPs, or 2,459 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Colin Marks
Its best result against England is the share who found it easy to get through to the practice by phone: 63%, against 57% across England. Its weakest is the share who found it easy to contact the practice through its website: 39%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 19th of the 28 practices in Romford with 50 or more responses. 63% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (71%). 90 patients answered the survey (response rate 20%).
| Survey question | Dr Colin Marks | North East London | England |
|---|---|---|---|
| Overall experience good | 73% | 71% | 77% |
| Easy to contact by phone | 63% | 55% | 57% |
| Easy to contact via the website | 39% | 53% | 58% |
| Easy to contact via the NHS App | 53% | 50% | 54% |
| Reception team helpful | 87% | 79% | 85% |
| Last contact good | 69% | 67% | 73% |
| Wait for appointment about right | 64% | 62% | 69% |
| Listened to well | 91% | 83% | 87% |
| Treated with care and concern | 87% | 82% | 86% |
| Confidence and trust in the clinician | 96% | 91% | 93% |
| Needs met | 93% | 87% | 90% |
In the Friends and Family Test for July 2026, 85% of 13 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Colin Marks is Good, published in January 2019. All 5 key questions are rated Good. It held the same rating in the report before (August 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,934 patients were registered at Dr Colin Marks in September 2026, down 5.3% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 1.6 full-time-equivalent qualified GPs, there are 2,459 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 0.5 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.6 | 1.6 |
| August 2024 | 1.6 | 1.6 |
| August 2025 | 1.6 | 1.6 |
| August 2026 | 1.6 | 1.6 |
From June 2026 to August 2026 the practice recorded 851 appointments a month, or 216 per 1,000 registered patients (England: 510). 79% were face to face (England: 63%). 47% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
70% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Dr Colin Marks | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 216 | 456 | 510 |
| Face to face | 79% | 58% | 63% |
| Same day as booked | 47% | 46% | 45% |
| More than 28 days after booking | 5% | 2% | 5% |
| Did not attend | 9% | 7% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.2% against 1.2%), chronic kidney disease (1.2% against 4.6%) and palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 19.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.7 years for women and 78.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.7% | 15.2% |
| Depression | 18+ yrs | 9.5% | 14.3% |
| Diabetes | 17+ yrs | 5.7% | 7.9% |
| Asthma | 6+ yrs | 3.4% | 6.6% |
| Cancer | All ages | 3.0% | 3.8% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| COPD | All ages | 1.3% | 1.9% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Coronary heart disease | All ages | 1.2% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.2% | 4.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Heart failure | All ages | 0.4% | 1.1% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Dementia | All ages | 0.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 53.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.8% | 74.9% |
Dr Colin Marks, 107 Brentwood Road, Romford, RM1 2SB. Phone: 01708 740244. Website: www.drcolinmarkssurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Western Road Medical Centre | 0.8 km | 79% |
| The New Medical Centre | 0.9 km | 77% |
| St Edwards Medical Centre | 1.1 km | 68% |
| Modern Medical Centre | 1.2 km | 81% |
| Drs Sanomi and Olajide | 1.7 km | 74% |
- Drs Sanomi and Olajide (74% overall experience good)
- Eastbrook Surgery (87% overall experience good)
- High Street Surgery (77% overall experience good)
- Modern Medical Centre (81% overall experience good)
- The Upstairs Surgery (83% overall experience good)
How do patients rate Dr Colin Marks?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Dr Colin Marks as good, against 77% across England. 63% found it easy to get through by phone.
How many patients are registered at Dr Colin Marks?
3,934 patients were registered in September 2026, down 5.3% on a year earlier.
What is Dr Colin Marks's CQC rating?
Good overall, published in January 2019.
How many GPs does Dr Colin Marks have?
1.6 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 2,459 patients per GP against 2,171 across England.
Are appointments at Dr Colin Marks face to face?
79% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Colin Marks's phone number?
01708 740244.