Modern Medical Centre, Romford: patient reviews and CQC rating
Modern Medical Centre is a GP practice in Romford with 7,640 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in January 2024. It has 4.0 full-time-equivalent qualified GPs, or 1,910 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Modern Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 69%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 45%, against 54% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 9th of the 28 practices in Romford with 50 or more responses. 69% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (88%). 106 patients answered the survey (response rate 20%).
| Survey question | Modern Medical Centre | North East London | England |
|---|---|---|---|
| Overall experience good | 81% | 71% | 77% |
| Easy to contact by phone | 69% | 55% | 57% |
| Easy to contact via the website | 58% | 53% | 58% |
| Easy to contact via the NHS App | 45% | 50% | 54% |
| Reception team helpful | 95% | 79% | 85% |
| Last contact good | 84% | 67% | 73% |
| Wait for appointment about right | 78% | 62% | 69% |
| Listened to well | 95% | 83% | 87% |
| Treated with care and concern | 94% | 82% | 86% |
| Confidence and trust in the clinician | 97% | 91% | 93% |
| Needs met | 97% | 87% | 90% |
CQC's overall rating for Modern Medical Centre is Good, published in January 2024. All 5 key questions are rated Good. It held the same rating in the report before (May 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,640 patients were registered at Modern Medical Centre in September 2026, almost the same as a year earlier.
10% of its patients are aged 65 or over, against 19% across England. With 4.0 full-time-equivalent qualified GPs, there are 1,910 patients per GP, fewer than the England figure of 2,171 and North East London's 2,551. The practice also has 0.6 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.0 | 4.0 |
| August 2024 | 4.0 | 4.0 |
| August 2025 | 4.0 | 4.0 |
| August 2026 | 4.0 | 4.0 |
From June 2026 to August 2026 the practice recorded 2,967 appointments a month, or 388 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 45% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Modern Medical Centre | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 388 | 456 | 510 |
| Face to face | 75% | 58% | 63% |
| Same day as booked | 45% | 46% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 7% | 7% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.4% against 1.2%), peripheral arterial disease (0.3% against 0.6%) and atrial fibrillation (1.1% against 2.2%). The practice's patients live in areas with an average deprivation score of 20.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.4 years for women and 77.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 10.7% | 15.2% |
| Depression | 18+ yrs | 9.2% | 14.3% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Asthma | 6+ yrs | 4.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Cancer | All ages | 2.8% | 3.8% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| COPD | All ages | 1.1% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.8% | 74.9% |
Modern Medical Centre, The Surgery, 195 Rush Green Road, Romford, RM7 0PX. Phone: 01708 741872. Website: www.modernmedicalcentre.org.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Drs Sanomi and Olajide | 0.5 km | 74% |
| Eastbrook Surgery | 0.5 km | 87% |
| Dr Colin Marks | 1.2 km | 73% |
| Maylands Health Care | 1.7 km | 71% |
| Western Road Medical Centre | 1.7 km | 79% |
- Dr Colin Marks (73% overall experience good)
- Drs Sanomi and Olajide (74% overall experience good)
- Eastbrook Surgery (87% overall experience good)
- High Street Surgery (77% overall experience good)
- The Upstairs Surgery (83% overall experience good)
How do patients rate Modern Medical Centre?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Modern Medical Centre as good, against 77% across England. 69% found it easy to get through by phone.
How many patients are registered at Modern Medical Centre?
7,640 patients were registered in September 2026, up 0.2% on a year earlier.
What is Modern Medical Centre's CQC rating?
Good overall, published in January 2024.
How many GPs does Modern Medical Centre have?
4.0 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 1,910 patients per GP against 2,171 across England.
Are appointments at Modern Medical Centre face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Modern Medical Centre's phone number?
01708 741872.