Eastbrook Surgery, Romford: patient reviews and CQC rating
Eastbrook Surgery is a GP practice in Romford with 4,744 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in December 2022. It has 1.8 full-time-equivalent qualified GPs, or 2,616 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Eastbrook Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 84%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 63%, against 69% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 4th of the 28 practices in Romford with 50 or more responses. 84% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (84%). 96 patients answered the survey (response rate 20%).
| Survey question | Eastbrook Surgery | North East London | England |
|---|---|---|---|
| Overall experience good | 87% | 71% | 77% |
| Easy to contact by phone | 84% | 55% | 57% |
| Easy to contact via the website | 55% | 53% | 58% |
| Easy to contact via the NHS App | 53% | 50% | 54% |
| Reception team helpful | 88% | 79% | 85% |
| Last contact good | 88% | 67% | 73% |
| Wait for appointment about right | 63% | 62% | 69% |
| Listened to well | 84% | 83% | 87% |
| Treated with care and concern | 90% | 82% | 86% |
| Confidence and trust in the clinician | 94% | 91% | 93% |
| Needs met | 95% | 87% | 90% |
CQC's overall rating for Eastbrook Surgery is Good, published in December 2022. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (October 2021).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,744 patients were registered at Eastbrook Surgery in September 2026, up 4.4% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 1.8 full-time-equivalent qualified GPs, there are 2,616 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 0.5 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.6 | 0.6 |
| August 2024 | 1.7 | 1.7 |
| August 2025 | 1.7 | 1.7 |
| August 2026 | 1.8 | 3.5 |
From June 2026 to August 2026 the practice recorded 2,058 appointments a month, or 434 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 31% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
74% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Eastbrook Surgery | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 434 | 456 | 510 |
| Face to face | 87% | 58% | 63% |
| Same day as booked | 31% | 46% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 6% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (13.0% against 7.9%). It has a lower share for dementia (0.1% against 0.8%), atrial fibrillation (1.1% against 2.2%) and heart failure (0.6% against 1.1%). The practice's patients live in areas with an average deprivation score of 20.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.8 years for women and 77.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.7% | 15.2% |
| Diabetes | 17+ yrs | 13.0% | 7.9% |
| Depression | 18+ yrs | 10.0% | 14.3% |
| Chronic kidney disease | 18+ yrs | 4.9% | 4.6% |
| Asthma | 6+ yrs | 3.8% | 6.6% |
| Cancer | All ages | 2.5% | 3.8% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| COPD | All ages | 1.1% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Heart failure | All ages | 0.6% | 1.1% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.1% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.8% | 74.9% |
Eastbrook Surgery, Rush Green Medical Centre, 261 Dagenham Road, Romford, RM7 0XR. Phone: 01708 209220. Website: www.dpsrgmc.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Drs Sanomi and Olajide | 0.0 km | 74% |
| Modern Medical Centre | 0.5 km | 81% |
| Maylands Health Care | 1.3 km | 71% |
| The Oval Practice | 1.6 km | 69% |
| Dr Colin Marks | 1.7 km | 73% |
- Dr Colin Marks (73% overall experience good)
- Drs Sanomi and Olajide (74% overall experience good)
- High Street Surgery (77% overall experience good)
- Modern Medical Centre (81% overall experience good)
- The Upstairs Surgery (83% overall experience good)
How do patients rate Eastbrook Surgery?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Eastbrook Surgery as good, above the England figure of 77%. 84% found it easy to get through by phone.
How many patients are registered at Eastbrook Surgery?
4,744 patients were registered in September 2026, up 4.4% on a year earlier.
What is Eastbrook Surgery's CQC rating?
Good overall, published in December 2022.
How many GPs does Eastbrook Surgery have?
1.8 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,616 patients per GP against 2,171 across England.
Are appointments at Eastbrook Surgery face to face?
87% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Eastbrook Surgery's phone number?
01708 209220.