Dr Vm Patel, Hornchurch: patient reviews and CQC rating
Dr Vm Patel is a GP practice in Hornchurch with 3,436 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%). It has 0.4 full-time-equivalent qualified GPs, or 7,809 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Vm Patel
Its best result against England is the share who found it easy to get through to the practice by phone: 80%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 41%, below the England figure of 69%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 9th of the 9 practices in Hornchurch with 50 or more responses. 80% found it easy to get through by phone (England: 57%). The overall experience result is 16 points lower than in 2025 (84%). 112 patients answered the survey (response rate 28%).
| Survey question | Dr Vm Patel | North East London | England |
|---|---|---|---|
| Overall experience good | 68% | 71% | 77% |
| Easy to contact by phone | 80% | 55% | 57% |
| Easy to contact via the website | 64% | 53% | 58% |
| Easy to contact via the NHS App | 64% | 50% | 54% |
| Reception team helpful | 79% | 79% | 85% |
| Last contact good | 71% | 67% | 73% |
| Wait for appointment about right | 41% | 62% | 69% |
| Listened to well | 89% | 83% | 87% |
| Treated with care and concern | 88% | 82% | 86% |
| Confidence and trust in the clinician | 95% | 91% | 93% |
| Needs met | 85% | 87% | 90% |
In the Friends and Family Test for July 2026, 93% of 58 responses rated the practice good or very good (England: 92%).
3,436 patients were registered at Dr Vm Patel in September 2026, down 1.1% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 0.4 full-time-equivalent qualified GPs, there are 7,809 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 0.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.4 | 0.4 |
| August 2024 | 0.4 | 0.4 |
| August 2025 | 0.4 | 0.4 |
| August 2026 | 0.4 | 0.4 |
From June 2026 to August 2026 the practice recorded 1,770 appointments a month, or 515 per 1,000 registered patients (England: 510). 47% were face to face (England: 63%). 19% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
66% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Dr Vm Patel | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 515 | 456 | 510 |
| Face to face | 47% | 58% | 63% |
| Same day as booked | 19% | 46% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 5% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (5.7% against 3.8%) and diabetes (9.5% against 7.9%). It has a lower share for depression (9.8% against 14.3%) and asthma (4.8% against 6.6%). The practice's patients live in areas with an average deprivation score of 9.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.0 years for women and 81.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.8% | 15.2% |
| Depression | 18+ yrs | 9.8% | 14.3% |
| Diabetes | 17+ yrs | 9.5% | 7.9% |
| Cancer | All ages | 5.7% | 3.8% |
| Asthma | 6+ yrs | 4.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Dementia | All ages | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 89.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 89.8% | 74.9% |
Dr Vm Patel, 9 Glanville Drive, Hornchurch, RM11 3SZ. Phone: 01708 442117.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| High Street Surgery | 0.4 km | 77% |
| Suttons Avenue Surgery | 0.8 km | 84% |
| Hornchurch Healthcare | 0.9 km | 88% |
| Billet Lane Medical Practice | 0.9 km | 76% |
| St George's Health and Wellbeing Hub | 1.6 km | 87% |
- Beam Park Medical Practice (58% overall experience good)
- Berwick Surgery (67% overall experience good)
- Billet Lane Medical Practice (76% overall experience good)
- Harlow Road Surgery (85% overall experience good)
- Rainham and Upminster Medical Centre (59% overall experience good)
- South Hornchurch Medical Practice (82% overall experience good)
- St George's Health and Wellbeing Hub (87% overall experience good)
- Suttons Avenue Surgery (84% overall experience good)
- The Rosewood Medical Centre (74% overall experience good)
- Wood Lane Medical Centre (75% overall experience good)
How do patients rate Dr Vm Patel?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Dr Vm Patel as good, below the England figure of 77%. 80% found it easy to get through by phone.
How many patients are registered at Dr Vm Patel?
3,436 patients were registered in September 2026, down 1.1% on a year earlier.
How many GPs does Dr Vm Patel have?
0.4 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 7,809 patients per GP against 2,171 across England.
Are appointments at Dr Vm Patel face to face?
47% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Vm Patel's phone number?
01708 442117.