Harlow Road Surgery, Rainham: patient reviews and CQC rating
Harlow Road Surgery is a GP practice in Rainham with 3,895 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in August 2021. It has 1.3 full-time-equivalent qualified GPs, or 2,921 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Harlow Road Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 87%, above the England figure of 57%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 92%, against 93% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 2nd of the 6 practices in Rainham with 50 or more responses. 87% found it easy to get through by phone (England: 57%). The overall experience result is 18 points higher than in 2025 (67%). 113 patients answered the survey (response rate 20%).
| Survey question | Harlow Road Surgery | North East London | England |
|---|---|---|---|
| Overall experience good | 85% | 71% | 77% |
| Easy to contact by phone | 87% | 55% | 57% |
| Easy to contact via the website | 74% | 53% | 58% |
| Easy to contact via the NHS App | 68% | 50% | 54% |
| Reception team helpful | 93% | 79% | 85% |
| Last contact good | 86% | 67% | 73% |
| Wait for appointment about right | 80% | 62% | 69% |
| Listened to well | 88% | 83% | 87% |
| Treated with care and concern | 87% | 82% | 86% |
| Confidence and trust in the clinician | 92% | 91% | 93% |
| Needs met | 94% | 87% | 90% |
In the Friends and Family Test for July 2026, 95% of 81 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Harlow Road Surgery is Good, published in August 2021. All 5 key questions are rated Good. It held the same rating in the report before (April 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,895 patients were registered at Harlow Road Surgery in September 2026, down 5.4% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 1.3 full-time-equivalent qualified GPs, there are 2,921 patients per GP, more than the England figure of 2,171 and North East London's 2,551.
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.3 | 1.3 |
| August 2024 | 1.3 | 1.3 |
| August 2025 | 1.3 | 1.3 |
| August 2026 | 1.3 | 1.3 |
From June 2026 to August 2026 the practice recorded 1,407 appointments a month, or 361 per 1,000 registered patients (England: 510). 50% were face to face (England: 63%). 36% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
80% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Harlow Road Surgery | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 361 | 456 | 510 |
| Face to face | 50% | 58% | 63% |
| Same day as booked | 36% | 46% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 4% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.3% against 0.6%), dementia (1.3% against 0.8%) and chronic kidney disease (6.8% against 4.6%). It has a lower share for asthma (4.1% against 6.6%), depression (9.3% against 14.3%) and cancer (2.8% against 3.8%). The practice's patients live in areas with an average deprivation score of 20.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.1 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.3% | 15.2% |
| Diabetes | 17+ yrs | 10.6% | 7.9% |
| Depression | 18+ yrs | 9.3% | 14.3% |
| Chronic kidney disease | 18+ yrs | 6.8% | 4.6% |
| Asthma | 6+ yrs | 4.1% | 6.6% |
| Cancer | All ages | 2.8% | 3.8% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| COPD | All ages | 2.1% | 1.9% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Dementia | All ages | 1.3% | 0.8% |
| Heart failure | All ages | 1.3% | 1.1% |
| Palliative care | All ages | 1.3% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.2% | 74.9% |
Harlow Road Surgery, 1 Harlow Road, Rainham, RM13 7UP. Phone: 01708 552072.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| South Hornchurch Medical Practice | 0.3 km | 82% |
| Beam Park Medical Practice | 1.4 km | 58% |
| Wood Lane Medical Centre | 1.5 km | 75% |
| The Rosewood Medical Centre | 1.6 km | 74% |
| Rainham and Upminster Medical Centre | 1.6 km | 59% |
- Beam Park Medical Practice (58% overall experience good)
- Berwick Surgery (67% overall experience good)
- Billet Lane Medical Practice (76% overall experience good)
- Dr Vm Patel (68% overall experience good)
- Rainham and Upminster Medical Centre (59% overall experience good)
- South Hornchurch Medical Practice (82% overall experience good)
- St George's Health and Wellbeing Hub (87% overall experience good)
- Suttons Avenue Surgery (84% overall experience good)
- The Rosewood Medical Centre (74% overall experience good)
- Wood Lane Medical Centre (75% overall experience good)
How do patients rate Harlow Road Surgery?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Harlow Road Surgery as good, above the England figure of 77%. 87% found it easy to get through by phone.
How many patients are registered at Harlow Road Surgery?
3,895 patients were registered in September 2026, down 5.4% on a year earlier.
What is Harlow Road Surgery's CQC rating?
Good overall, published in August 2021.
How many GPs does Harlow Road Surgery have?
1.3 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 2,921 patients per GP against 2,171 across England.
Are appointments at Harlow Road Surgery face to face?
50% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Harlow Road Surgery's phone number?
01708 552072.