Wood Lane Medical Centre, Hornchurch: patient reviews and CQC rating
Wood Lane Medical Centre is a GP practice in Hornchurch with 10,109 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in April 2017. It has 2.1 full-time-equivalent qualified GPs, or 4,739 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Wood Lane Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 62%, against 54% across England. Its weakest is the share who said the wait for their last appointment was about right: 58%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 6th of the 9 practices in Hornchurch with 50 or more responses. 57% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (75%). 122 patients answered the survey (response rate 25%).
| Survey question | Wood Lane Medical Centre | North East London | England |
|---|---|---|---|
| Overall experience good | 75% | 71% | 77% |
| Easy to contact by phone | 57% | 55% | 57% |
| Easy to contact via the website | 48% | 53% | 58% |
| Easy to contact via the NHS App | 62% | 50% | 54% |
| Reception team helpful | 89% | 79% | 85% |
| Last contact good | 67% | 67% | 73% |
| Wait for appointment about right | 58% | 62% | 69% |
| Listened to well | 85% | 83% | 87% |
| Treated with care and concern | 80% | 82% | 86% |
| Confidence and trust in the clinician | 92% | 91% | 93% |
| Needs met | 83% | 87% | 90% |
CQC's overall rating for Wood Lane Medical Centre is Good, published in April 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,109 patients were registered at Wood Lane Medical Centre in September 2026, down 2.9% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 4,739 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 0.3 nurses and 2.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.7 | 3.7 |
| August 2024 | 3.7 | 3.7 |
| August 2025 | 3.7 | 3.7 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 3,792 appointments a month, or 375 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 27% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Wood Lane Medical Centre | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 375 | 456 | 510 |
| Face to face | 75% | 58% | 63% |
| Same day as booked | 27% | 46% | 45% |
| More than 28 days after booking | 6% | 2% | 5% |
| Did not attend | 7% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (6.4% against 4.6%) and depression (17.4% against 14.3%). It has a lower share for dementia (0.4% against 0.8%), asthma (4.7% against 6.6%) and COPD (1.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 16.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.5 years for women and 79.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.4% | 14.3% |
| High blood pressure | All ages | 15.9% | 15.2% |
| Diabetes | 17+ yrs | 9.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.4% | 4.6% |
| Asthma | 6+ yrs | 4.7% | 6.6% |
| Cancer | All ages | 3.6% | 3.8% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| COPD | All ages | 1.4% | 1.9% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Heart failure | All ages | 1.2% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Palliative care | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.1% | 74.9% |
Wood Lane Medical Centre, 39 Wood Lane, Elm Park, Hornchurch, RM12 5HX. Phone: 01708 450902. Website: www.myhealth.london.nhs.uk/gp/woodlanemedicalcentre.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Rosewood Medical Centre | 0.4 km | 74% |
| Maylands Health Care | 1.0 km | 71% |
| South Hornchurch Medical Practice | 1.5 km | 82% |
| Harlow Road Surgery | 1.5 km | 85% |
| St George's Health and Wellbeing Hub | 1.6 km | 87% |
- Beam Park Medical Practice (58% overall experience good)
- Berwick Surgery (67% overall experience good)
- Billet Lane Medical Practice (76% overall experience good)
- Dr Vm Patel (68% overall experience good)
- Harlow Road Surgery (85% overall experience good)
- Rainham and Upminster Medical Centre (59% overall experience good)
- South Hornchurch Medical Practice (82% overall experience good)
- St George's Health and Wellbeing Hub (87% overall experience good)
- Suttons Avenue Surgery (84% overall experience good)
- The Rosewood Medical Centre (74% overall experience good)
How do patients rate Wood Lane Medical Centre?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Wood Lane Medical Centre as good, against 77% across England. 57% found it easy to get through by phone.
How many patients are registered at Wood Lane Medical Centre?
10,109 patients were registered in September 2026, down 2.9% on a year earlier.
What is Wood Lane Medical Centre's CQC rating?
Good overall, published in April 2017.
How many GPs does Wood Lane Medical Centre have?
2.1 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 4,739 patients per GP against 2,171 across England.
Are appointments at Wood Lane Medical Centre face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Wood Lane Medical Centre's phone number?
01708 450902.