South Hornchurch Medical Practice, Rainham: patient reviews and CQC rating
South Hornchurch Medical Practice is a GP practice in Rainham with 6,724 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (North East London: 71%). It has 0.9 full-time-equivalent qualified GPs, or 7,204 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about South Hornchurch Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 74%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 54%, below the England figure of 69%. Of the 11 results in the table, 2 are above England and 2 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 3rd of the 6 practices in Rainham with 50 or more responses. 74% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (82%). 95 patients answered the survey (response rate 22%).
| Survey question | South Hornchurch Medical Practice | North East London | England |
|---|---|---|---|
| Overall experience good | 82% | 71% | 77% |
| Easy to contact by phone | 74% | 55% | 57% |
| Easy to contact via the website | 72% | 53% | 58% |
| Easy to contact via the NHS App | 71% | 50% | 54% |
| Reception team helpful | 87% | 79% | 85% |
| Last contact good | 79% | 67% | 73% |
| Wait for appointment about right | 54% | 62% | 69% |
| Listened to well | 85% | 83% | 87% |
| Treated with care and concern | 85% | 82% | 86% |
| Confidence and trust in the clinician | 85% | 91% | 93% |
| Needs met | 89% | 87% | 90% |
In the Friends and Family Test for July 2026, 100% of 13 responses rated the practice good or very good (England: 92%).
6,724 patients were registered at South Hornchurch Medical Practice in September 2026, up 6.7% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 0.9 full-time-equivalent qualified GPs, there are 7,204 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 1.1 nurses and 0.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.9 | 0.9 |
| August 2024 | 0.9 | 0.9 |
| August 2025 | 0.9 | 0.9 |
| August 2026 | 0.9 | 0.9 |
From June 2026 to August 2026 the practice recorded 1,930 appointments a month, or 287 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 24% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | South Hornchurch Medical Practice | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 287 | 456 | 510 |
| Face to face | 73% | 58% | 63% |
| Same day as booked | 24% | 46% | 45% |
| More than 28 days after booking | 7% | 2% | 5% |
| Did not attend | 7% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (10.0% against 7.9%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), peripheral arterial disease (0.2% against 0.6%) and heart failure (0.5% against 1.1%). The practice's patients live in areas with an average deprivation score of 18.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.7 years for women and 80.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.1% | 15.2% |
| Diabetes | 17+ yrs | 10.0% | 7.9% |
| Depression | 18+ yrs | 9.5% | 14.3% |
| Asthma | 6+ yrs | 5.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Cancer | All ages | 3.6% | 3.8% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| COPD | All ages | 1.3% | 1.9% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Learning disability | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Dementia | All ages | 0.5% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.1% | 74.9% |
South Hornchurch Medical Practice, 106 South End Road, Rainham, RM13 7XJ. Phone: 01708 553120.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Harlow Road Surgery | 0.3 km | 85% |
| Rainham and Upminster Medical Centre | 1.4 km | 59% |
| The Rosewood Medical Centre | 1.4 km | 74% |
| Wood Lane Medical Centre | 1.5 km | 75% |
| Beam Park Medical Practice | 1.6 km | 58% |
- Beam Park Medical Practice (58% overall experience good)
- Berwick Surgery (67% overall experience good)
- Billet Lane Medical Practice (76% overall experience good)
- Dr Vm Patel (68% overall experience good)
- Harlow Road Surgery (85% overall experience good)
- Rainham and Upminster Medical Centre (59% overall experience good)
- St George's Health and Wellbeing Hub (87% overall experience good)
- Suttons Avenue Surgery (84% overall experience good)
- The Rosewood Medical Centre (74% overall experience good)
- Wood Lane Medical Centre (75% overall experience good)
How do patients rate South Hornchurch Medical Practice?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of South Hornchurch Medical Practice as good, against 77% across England. 74% found it easy to get through by phone.
How many patients are registered at South Hornchurch Medical Practice?
6,724 patients were registered in September 2026, up 6.7% on a year earlier.
How many GPs does South Hornchurch Medical Practice have?
0.9 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 7,204 patients per GP against 2,171 across England.
Are appointments at South Hornchurch Medical Practice face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is South Hornchurch Medical Practice's phone number?
01708 553120.