Billet Lane Medical Practice, Hornchurch: patient reviews and CQC rating
Billet Lane Medical Practice is a GP practice in Hornchurch with 3,366 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Requires Improvement overall, in a report published in August 2023. It has 1.7 full-time-equivalent qualified GPs, or 2,020 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Billet Lane Medical Practice
Its best result against England is the share who said their needs were met at their last appointment: 92%, against 90% across England. Its weakest is the share who found it easy to contact the practice through its website: 21%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 5th of the 9 practices in Hornchurch with 50 or more responses. 54% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (82%). 96 patients answered the survey (response rate 22%).
| Survey question | Billet Lane Medical Practice | North East London | England |
|---|---|---|---|
| Overall experience good | 76% | 71% | 77% |
| Easy to contact by phone | 54% | 55% | 57% |
| Easy to contact via the website | 21% | 53% | 58% |
| Easy to contact via the NHS App | 45% | 50% | 54% |
| Reception team helpful | 79% | 79% | 85% |
| Last contact good | 63% | 67% | 73% |
| Wait for appointment about right | 55% | 62% | 69% |
| Listened to well | 85% | 83% | 87% |
| Treated with care and concern | 85% | 82% | 86% |
| Confidence and trust in the clinician | 93% | 91% | 93% |
| Needs met | 92% | 87% | 90% |
In the Friends and Family Test for July 2026, 90% of 10 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Billet Lane Medical Practice is Requires Improvement, published in August 2023. One key question is rated differently: Caring Good. It held the same rating in the report before (August 2022).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
3,366 patients were registered at Billet Lane Medical Practice in September 2026, down 2.9% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 1.7 full-time-equivalent qualified GPs, there are 2,020 patients per GP, close to the England figure of 2,171 and North East London's 2,551. The practice also has 1.4 nurses and 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.5 | 1.5 |
| August 2024 | 1.5 | 1.5 |
| August 2025 | 1.5 | 1.5 |
| August 2026 | 1.7 | 1.7 |
From June 2026 to August 2026 the practice recorded 1,220 appointments a month, or 362 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 51% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
72% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Billet Lane Medical Practice | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 362 | 456 | 510 |
| Face to face | 78% | 58% | 63% |
| Same day as booked | 51% | 46% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 6% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (7.0% against 4.6%), cancer (5.0% against 3.8%) and diabetes (10.0% against 7.9%). The practice's patients live in areas with an average deprivation score of 10.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.3 years for women and 80.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.6% | 15.2% |
| Depression | 18+ yrs | 12.4% | 14.3% |
| Diabetes | 17+ yrs | 10.0% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.0% | 4.6% |
| Asthma | 6+ yrs | 5.4% | 6.6% |
| Cancer | All ages | 5.0% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| COPD | All ages | 1.3% | 1.9% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Dementia | All ages | 1.1% | 0.8% |
| Palliative care | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Heart failure | All ages | 0.7% | 1.1% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 85.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.8% | 74.9% |
Billet Lane Medical Practice, 58b, Billet Lane, Hornchurch, RM11 1XA. Phone: 01708 442377.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hornchurch Healthcare | 0.0 km | 88% |
| High Street Surgery | 0.7 km | 77% |
| Dr Vm Patel | 0.9 km | 68% |
| Suttons Avenue Surgery | 1.2 km | 84% |
| The New Medical Centre | 1.3 km | 77% |
- Beam Park Medical Practice (58% overall experience good)
- Berwick Surgery (67% overall experience good)
- Dr Vm Patel (68% overall experience good)
- Harlow Road Surgery (85% overall experience good)
- Rainham and Upminster Medical Centre (59% overall experience good)
- South Hornchurch Medical Practice (82% overall experience good)
- St George's Health and Wellbeing Hub (87% overall experience good)
- Suttons Avenue Surgery (84% overall experience good)
- The Rosewood Medical Centre (74% overall experience good)
- Wood Lane Medical Centre (75% overall experience good)
How do patients rate Billet Lane Medical Practice?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Billet Lane Medical Practice as good, against 77% across England. 54% found it easy to get through by phone.
How many patients are registered at Billet Lane Medical Practice?
3,366 patients were registered in September 2026, down 2.9% on a year earlier.
What is Billet Lane Medical Practice's CQC rating?
Requires Improvement overall, published in August 2023.
How many GPs does Billet Lane Medical Practice have?
1.7 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,020 patients per GP against 2,171 across England.
Are appointments at Billet Lane Medical Practice face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Billet Lane Medical Practice's phone number?
01708 442377.