Berwick Surgery, Rainham: patient reviews and CQC rating
Berwick Surgery is a GP practice in Rainham with 4,357 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in October 2019. It has 1.0 full-time-equivalent qualified GPs, or 4,357 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Berwick Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 66%, against 57% across England. Its weakest is the share who said the wait for their last appointment was about right: 46%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 4th of the 6 practices in Rainham with 50 or more responses. 66% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (60%). 115 patients answered the survey (response rate 24%).
| Survey question | Berwick Surgery | North East London | England |
|---|---|---|---|
| Overall experience good | 67% | 71% | 77% |
| Easy to contact by phone | 66% | 55% | 57% |
| Easy to contact via the website | 55% | 53% | 58% |
| Easy to contact via the NHS App | 61% | 50% | 54% |
| Reception team helpful | 84% | 79% | 85% |
| Last contact good | 68% | 67% | 73% |
| Wait for appointment about right | 46% | 62% | 69% |
| Listened to well | 83% | 83% | 87% |
| Treated with care and concern | 83% | 82% | 86% |
| Confidence and trust in the clinician | 91% | 91% | 93% |
| Needs met | 91% | 87% | 90% |
In the Friends and Family Test for July 2026, 97% of 68 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Berwick Surgery is Good, published in October 2019. All 5 key questions are rated Good. It held the same rating in the report before (May 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,357 patients were registered at Berwick Surgery in September 2026, down 3.5% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 4,357 patients per GP, more than the England figure of 2,171 and North East London's 2,551.
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 1.0 | 1.0 |
| August 2025 | 1.0 | 1.0 |
| August 2026 | 1.0 | 1.0 |
From June 2026 to August 2026 the practice recorded 2,181 appointments a month, or 501 per 1,000 registered patients (England: 510). 56% were face to face (England: 63%). 25% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Berwick Surgery | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 501 | 456 | 510 |
| Face to face | 56% | 58% | 63% |
| Same day as booked | 25% | 46% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 6% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.0% against 0.6%), a learning disability (1.2% against 0.6%) and chronic kidney disease (8.8% against 4.6%). It has a lower share for depression (11.3% against 14.3%). The practice's patients live in areas with an average deprivation score of 17.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.6 years for women and 80.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.4% | 15.2% |
| Depression | 18+ yrs | 11.3% | 14.3% |
| Diabetes | 17+ yrs | 10.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.8% | 4.6% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Cancer | All ages | 5.9% | 3.8% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| COPD | All ages | 2.0% | 1.9% |
| Palliative care | All ages | 2.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.8% | 0.8% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Learning disability | All ages | 1.2% | 0.6% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.7% | 74.9% |
Berwick Surgery, 17 Berwick Road, Rainham, RM13 9QU. Phone: 01708 520830. Website: www.berwicksurgeryrainham.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Rainham and Upminster Medical Centre | 1.5 km | 59% |
| South Hornchurch Medical Practice | 1.6 km | 82% |
| The Rosewood Medical Centre | 1.9 km | 74% |
| Harlow Road Surgery | 2.0 km | 85% |
| Wood Lane Medical Centre | 2.3 km | 75% |
- Beam Park Medical Practice (58% overall experience good)
- Billet Lane Medical Practice (76% overall experience good)
- Dr Vm Patel (68% overall experience good)
- Harlow Road Surgery (85% overall experience good)
- Rainham and Upminster Medical Centre (59% overall experience good)
- South Hornchurch Medical Practice (82% overall experience good)
- St George's Health and Wellbeing Hub (87% overall experience good)
- Suttons Avenue Surgery (84% overall experience good)
- The Rosewood Medical Centre (74% overall experience good)
- Wood Lane Medical Centre (75% overall experience good)
How do patients rate Berwick Surgery?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of Berwick Surgery as good, below the England figure of 77%. 66% found it easy to get through by phone.
How many patients are registered at Berwick Surgery?
4,357 patients were registered in September 2026, down 3.5% on a year earlier.
What is Berwick Surgery's CQC rating?
Good overall, published in October 2019.
How many GPs does Berwick Surgery have?
1.0 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 4,357 patients per GP against 2,171 across England.
Are appointments at Berwick Surgery face to face?
56% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Berwick Surgery's phone number?
01708 520830.