Long Catlis Road Surgery, Gillingham: patient reviews and CQC rating
Long Catlis Road Surgery is a GP practice in Gillingham with 11,055 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Kent and Medway: 73%). The Care Quality Commission rates it Requires Improvement overall, in a report published in July 2023. It has 2.5 full-time-equivalent qualified GPs, or 4,341 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Long Catlis Road Surgery
Its best result against England is the share who found the reception and administrative team helpful: 88%, against 85% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 30%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 12th of the 13 practices in Gillingham with 50 or more responses. 44% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (66%). 110 patients answered the survey (response rate 24%).
| Survey question | Long Catlis Road Surgery | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 71% | 73% | 77% |
| Easy to contact by phone | 44% | 48% | 57% |
| Easy to contact via the website | 44% | 52% | 58% |
| Easy to contact via the NHS App | 30% | 50% | 54% |
| Reception team helpful | 88% | 82% | 85% |
| Last contact good | 67% | 67% | 73% |
| Wait for appointment about right | 68% | 65% | 69% |
| Listened to well | 78% | 85% | 87% |
| Treated with care and concern | 78% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 91% | 93% |
| Needs met | 92% | 89% | 90% |
In the Friends and Family Test for July 2026, 91% of 107 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Long Catlis Road Surgery is Requires Improvement, published in July 2023. 3 key questions are rated differently: Well-led Good, Caring Good and Responsive Good. Its previous overall rating was Good (September 2015).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
11,055 patients were registered at Long Catlis Road Surgery in September 2026, down 2.1% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 2.5 full-time-equivalent qualified GPs, there are 4,341 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 1.1 nurses and 1.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.5 | 2.5 |
| August 2024 | 2.5 | 2.5 |
| August 2025 | 2.5 | 2.5 |
| August 2026 | 2.5 | 2.5 |
From June 2026 to August 2026 the practice recorded 5,037 appointments a month, or 456 per 1,000 registered patients (England: 510). 30% were face to face (England: 63%). 66% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
11% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Long Catlis Road Surgery | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 456 | 457 | 510 |
| Face to face | 30% | 62% | 63% |
| Same day as booked | 66% | 41% | 45% |
| More than 28 days after booking | 1% | 7% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (7.0% against 4.6%) and depression (18.3% against 14.3%). It has a lower share for osteoporosis (0.3% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and peripheral arterial disease (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 14.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.7 years for women and 81.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.3% | 14.3% |
| High blood pressure | All ages | 15.4% | 15.2% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.0% | 4.6% |
| Asthma | 6+ yrs | 5.1% | 6.6% |
| Cancer | All ages | 3.3% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| COPD | All ages | 1.2% | 1.9% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Dementia | All ages | 0.4% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.7% | 74.9% |
Long Catlis Road Surgery, Parkwood Health Centre, Rainham, Gillingham, ME8 9PR. Phone: 01634 233491. Website: www.longcatlisroadsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Parkwood Family Practice | 0.4 km | 78% |
| Wigmore Medical Centre | 0.6 km | 72% |
| Maidstone Road Rainham Surgery | 1.6 km | 95% |
| Dr K Manivannan & Dr B Gurung | 1.8 km | 94% |
| Orchard Family Practice | 1.9 km | 93% |
- Dr K Manivannan & Dr B Gurung (94% overall experience good)
- Dr Vridhagiri Nandini (84% overall experience good)
- Maidstone Road Rainham Surgery (95% overall experience good)
- Orchard Family Practice (93% overall experience good)
- Parkwood Family Practice (78% overall experience good)
- The Medical Centre (91% overall experience good)
- Wigmore Medical Centre (72% overall experience good)
How do patients rate Long Catlis Road Surgery?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Long Catlis Road Surgery as good, against 77% across England. 44% found it easy to get through by phone.
How many patients are registered at Long Catlis Road Surgery?
11,055 patients were registered in September 2026, down 2.1% on a year earlier.
What is Long Catlis Road Surgery's CQC rating?
Requires Improvement overall, published in July 2023.
How many GPs does Long Catlis Road Surgery have?
2.5 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 4,341 patients per GP against 2,171 across England.
Are appointments at Long Catlis Road Surgery face to face?
30% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Long Catlis Road Surgery's phone number?
01634 233491.