Malling PCN: primary care network practices and patient survey
Malling PCN is a primary care network of 5 GP practices with 65,145 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,185 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Malling PCN with survey results, the share of patients describing their overall experience as good ranges from 58% at Phoenix Medical Practice to 83% at Wateringbury Surgery, with a median of 65% (England: 77%). 0 are above England and 3 below by more than the survey's margin of error. Wateringbury Surgery has the highest share finding it easy to get through by phone (66%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Wateringbury Surgery | 10,975 | 83% | 66% | Good | 1,975 |
| Thornhills Medical Practice | 14,683 | 70% | 32% | Good | 1,710 |
| Snodland Medical Practice | 11,981 | 65% | 59% | Good | 1,888 |
| West Malling Group Practice | 21,220 | 64% | 32% | Good | 3,513 |
| Phoenix Medical Practice | 6,286 | 58% | 45% | Good | 1,916 |
Results for the network as a whole, from 571 responses, against Kent and Medway and England.
| Survey question | Malling PCN | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 68% | 73% | 77% |
| Easy to contact by phone | 44% | 48% | 57% |
| Easy to contact via the website | 48% | 52% | 58% |
| Easy to contact via the NHS App | 49% | 50% | 54% |
| Reception team helpful | 76% | 82% | 85% |
| Last contact good | 62% | 67% | 73% |
| Wait for appointment about right | 61% | 65% | 69% |
| Listened to well | 86% | 85% | 87% |
| Treated with care and concern | 81% | 84% | 86% |
| Confidence and trust in the clinician | 88% | 91% | 93% |
| Needs met | 86% | 89% | 90% |
There are 2,185 registered patients per full-time-equivalent qualified GP in Malling PCN, close to England's 2,171 and Kent and Medway's 2,419. Practices recorded 386 appointments a month per 1,000 patients (England: 510), 74% of them face to face. 35% of appointments took place on the day they were booked (England: 45%).
19% of registered patients are aged 65 or over (England: 19%). Lists grew by 0.2% over the year (England: shrank 1.1%).
| Measure | Malling PCN | Kent and Medway | England |
|---|---|---|---|
| Patients per qualified GP | 2,185 | 2,419 | 2,171 |
| Appointments per 1,000 patients a month | 386 | 457 | 510 |
| Face-to-face appointments | 74% | 62% | 63% |
| Same day as booked | 35% | 41% | 45% |
| Did not attend | 4% | 5% | 4% |
| Patients aged 65 or over | 19% | 20% | 19% |
Relative to England, the register furthest above England's rate at practices in Malling PCN is depression (17.2% against 14.3%), and the furthest below is palliative care (0.3% against 0.6%).
| Condition register | Age group | Malling PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 17.2% | 14.3% | 8,602 |
| High blood pressure | All ages | 14.5% | 15.2% | 9,364 |
| Diabetes | 17+ yrs | 8.0% | 7.9% | 4,059 |
| Asthma | 6+ yrs | 6.3% | 6.6% | 3,797 |
| Chronic kidney disease | 18+ yrs | 4.9% | 4.6% | 2,479 |
| Cancer | All ages | 4.4% | 3.8% | 2,831 |
| Coronary heart disease | All ages | 2.6% | 3.0% | 1,653 |
| Atrial fibrillation | All ages | 2.3% | 2.2% | 1,492 |
| COPD | All ages | 1.7% | 1.9% | 1,091 |
| Stroke and TIA | All ages | 1.7% | 1.9% | 1,084 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 470 |
| Heart failure | All ages | 0.9% | 1.1% | 570 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 396 |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% | 187 |
| Serious mental illness | All ages | 0.7% | 1.0% | 451 |
| Learning disability | All ages | 0.5% | 0.6% | 331 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 323 |
| Dementia | All ages | 0.5% | 0.8% | 305 |
| Palliative care | All ages | 0.3% | 0.6% | 169 |
- Abc PCN (3 practices)
- Dartford Model PCN (3 practices)
- Dover Town PCN (3 practices)
- Folkestone Hythe & Rural PCN (7 practices)
- Gillingham South PCN (4 practices)
- Sevenoaks PCN (8 practices)
- The Marsh PCN (3 practices)
- Tonbridge PCN (5 practices)
Which practices are in Malling PCN?
Phoenix Medical Practice, Snodland Medical Practice, Thornhills Medical Practice, Wateringbury Surgery and West Malling Group Practice.
How do patients rate Malling PCN?
68% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Malling PCN cover?
65,145 registered patients across 5 practices in September 2026.
How many patients per GP does Malling PCN have?
2,185 per full-time-equivalent qualified GP, against 2,171 across England.