Dover Town PCN: primary care network practices and patient survey
Dover Town PCN is a primary care network of 3 GP practices with 29,223 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England. Its practices have 2,597 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Dover Town PCN with survey results, the share of patients describing their overall experience as good ranges from 69% at Buckland Medical Practice to 79% at High Street Surgery, with a median of 78% (England: 77%). None differs from England by more than the survey's margin of error. High Street Surgery has the highest share finding it easy to get through by phone (73%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| High Street Surgery | 9,721 | 79% | 73% | Good | 4,378 |
| St James' Surgery | 9,464 | 78% | 56% | Good | 2,294 |
| Buckland Medical Practice | 10,038 | 69% | 64% | – | 2,046 |
Results for the network as a whole, from 308 responses, against Kent and Medway and England.
| Survey question | Dover Town PCN | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 75% | 73% | 77% |
| Easy to contact by phone | 64% | 48% | 57% |
| Easy to contact via the website | 65% | 52% | 58% |
| Easy to contact via the NHS App | 49% | 50% | 54% |
| Reception team helpful | 87% | 82% | 85% |
| Last contact good | 76% | 67% | 73% |
| Wait for appointment about right | 69% | 65% | 69% |
| Listened to well | 86% | 85% | 87% |
| Treated with care and concern | 81% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 91% | 93% |
| Needs met | 88% | 89% | 90% |
There are 2,597 registered patients per full-time-equivalent qualified GP in Dover Town PCN, more than England's 2,171 and Kent and Medway's 2,419. Practices recorded 714 appointments a month per 1,000 patients (England: 510), 44% of them face to face. 64% of appointments took place on the day they were booked (England: 45%).
21% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.5% over the year (England: shrank 1.1%).
| Measure | Dover Town PCN | Kent and Medway | England |
|---|---|---|---|
| Patients per qualified GP | 2,597 | 2,419 | 2,171 |
| Appointments per 1,000 patients a month | 714 | 457 | 510 |
| Face-to-face appointments | 44% | 62% | 63% |
| Same day as booked | 64% | 41% | 45% |
| Did not attend | 4% | 5% | 4% |
| Patients aged 65 or over | 21% | 20% | 19% |
Relative to England, the register furthest above England's rate at practices in Dover Town PCN is learning disability (1.2% against 0.6%), and the furthest below is palliative care (0.2% against 0.6%).
| Condition register | Age group | Dover Town PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 22.1% | 14.3% | 5,021 |
| High blood pressure | All ages | 16.3% | 15.2% | 4,794 |
| Diabetes | 17+ yrs | 8.5% | 7.9% | 1,963 |
| Asthma | 6+ yrs | 6.5% | 6.6% | 1,780 |
| Cancer | All ages | 4.9% | 3.8% | 1,435 |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% | 1,007 |
| Coronary heart disease | All ages | 3.2% | 3.0% | 943 |
| COPD | All ages | 3.1% | 1.9% | 918 |
| Atrial fibrillation | All ages | 2.7% | 2.2% | 784 |
| Stroke and TIA | All ages | 2.1% | 1.9% | 618 |
| Learning disability | All ages | 1.2% | 0.6% | 366 |
| Serious mental illness | All ages | 1.2% | 1.0% | 348 |
| Epilepsy | 18+ yrs | 1.1% | 0.8% | 239 |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% | 234 |
| Heart failure | All ages | 0.8% | 1.1% | 242 |
| Dementia | All ages | 0.8% | 0.8% | 232 |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% | 79 |
| Peripheral arterial disease | All ages | 0.6% | 0.6% | 171 |
| Palliative care | All ages | 0.2% | 0.6% | 63 |
- Care Kent PCN (4 practices)
- Dartford Model PCN (3 practices)
- Deal & Sandwich PCN (5 practices)
- Folkestone Hythe & Rural PCN (7 practices)
- Gillingham South PCN (4 practices)
- Sevenoaks PCN (8 practices)
- The Marsh PCN (3 practices)
- Total Health Excellence East PCN (4 practices)
Which practices are in Dover Town PCN?
Buckland Medical Practice, High Street Surgery and St James' Surgery.
How do patients rate Dover Town PCN?
75% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Dover Town PCN cover?
29,223 registered patients across 3 practices in September 2026.
How many patients per GP does Dover Town PCN have?
2,597 per full-time-equivalent qualified GP, against 2,171 across England.