Care Kent PCN: primary care network practices and patient survey
Care Kent PCN is a primary care network of 4 GP practices with 31,486 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England. Its practices have 2,004 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 4 practices in Care Kent PCN with survey results, the share of patients describing their overall experience as good ranges from 73% at Ash Surgery to 91% at Westgate Surgery, with a median of 78% (England: 77%). 1 is above England and 0 below by more than the survey's margin of error. Broadstairs Medical Practice has the highest share finding it easy to get through by phone (81%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Westgate Surgery | 9,839 | 91% | 75% | Good | 2,764 |
| Broadstairs Medical Practice | 7,395 | 80% | 81% | Good | 1,988 |
| Minster Surgery | 9,524 | 77% | 59% | Good | 1,787 |
| Ash Surgery | 4,728 | 73% | 50% | Good | 1,524 |
Results for the network as a whole, from 648 responses, against Kent and Medway and England.
| Survey question | Care Kent PCN | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 78% | 73% | 77% |
| Easy to contact by phone | 62% | 48% | 57% |
| Easy to contact via the website | 59% | 52% | 58% |
| Easy to contact via the NHS App | 58% | 50% | 54% |
| Reception team helpful | 85% | 82% | 85% |
| Last contact good | 76% | 67% | 73% |
| Wait for appointment about right | 69% | 65% | 69% |
| Listened to well | 87% | 85% | 87% |
| Treated with care and concern | 88% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 91% | 93% |
| Needs met | 92% | 89% | 90% |
There are 2,004 registered patients per full-time-equivalent qualified GP in Care Kent PCN, close to England's 2,171 and Kent and Medway's 2,419. Practices recorded 607 appointments a month per 1,000 patients (England: 510), 68% of them face to face. 47% of appointments took place on the day they were booked (England: 45%).
29% of registered patients are aged 65 or over (England: 19%). Lists grew by 0.3% over the year (England: shrank 1.1%).
| Measure | Care Kent PCN | Kent and Medway | England |
|---|---|---|---|
| Patients per qualified GP | 2,004 | 2,419 | 2,171 |
| Appointments per 1,000 patients a month | 607 | 457 | 510 |
| Face-to-face appointments | 68% | 62% | 63% |
| Same day as booked | 47% | 41% | 45% |
| Did not attend | 4% | 5% | 4% |
| Patients aged 65 or over | 29% | 20% | 19% |
Relative to England, the register furthest above England's rate at practices in Care Kent PCN is copd (3.2% against 1.9%), and the furthest below is osteoporosis (0.5% against 1.2%).
| Condition register | Age group | Care Kent PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 20.9% | 15.2% | 6,577 |
| Depression | 18+ yrs | 18.7% | 14.3% | 4,871 |
| Diabetes | 17+ yrs | 8.9% | 7.9% | 2,350 |
| Asthma | 6+ yrs | 6.9% | 6.6% | 2,080 |
| Cancer | All ages | 6.2% | 3.8% | 1,958 |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% | 1,505 |
| Coronary heart disease | All ages | 3.6% | 3.0% | 1,135 |
| Atrial fibrillation | All ages | 3.4% | 2.2% | 1,075 |
| COPD | All ages | 3.2% | 1.9% | 1,000 |
| Stroke and TIA | All ages | 2.5% | 1.9% | 778 |
| Heart failure | All ages | 1.0% | 1.1% | 304 |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% | 256 |
| Serious mental illness | All ages | 0.9% | 1.0% | 289 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 196 |
| Peripheral arterial disease | All ages | 0.7% | 0.6% | 231 |
| Dementia | All ages | 0.6% | 0.8% | 175 |
| Learning disability | All ages | 0.5% | 0.6% | 159 |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% | 75 |
| Palliative care | All ages | 0.3% | 0.6% | 79 |
- Deal & Sandwich PCN (5 practices)
- Dover Town PCN (3 practices)
- Margate PCN (4 practices)
- Ramsgate PCN (6 practices)
- Total Health Excellence East PCN (4 practices)
Which practices are in Care Kent PCN?
Ash Surgery, Broadstairs Medical Practice, Minster Surgery and Westgate Surgery.
How do patients rate Care Kent PCN?
78% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Care Kent PCN cover?
31,486 registered patients across 4 practices in September 2026.
How many patients per GP does Care Kent PCN have?
2,004 per full-time-equivalent qualified GP, against 2,171 across England.