Ash Surgery, Canterbury: patient reviews and CQC rating
Ash Surgery is a GP practice in Canterbury with 4,728 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in January 2019. It has 3.1 full-time-equivalent qualified GPs, or 1,524 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ash Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 59%, against 54% across England. Its weakest is the share who found it easy to get through to the practice by phone: 50%, against 57% across England. With 108 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 8th of the 10 practices in Canterbury with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 11 points lower than in 2025 (84%). 108 patients answered the survey (response rate 32%).
| Survey question | Ash Surgery | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 73% | 73% | 77% |
| Easy to contact by phone | 50% | 48% | 57% |
| Easy to contact via the website | 62% | 52% | 58% |
| Easy to contact via the NHS App | 59% | 50% | 54% |
| Reception team helpful | 89% | 82% | 85% |
| Last contact good | 73% | 67% | 73% |
| Wait for appointment about right | 66% | 65% | 69% |
| Listened to well | 82% | 85% | 87% |
| Treated with care and concern | 85% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 91% | 93% |
| Needs met | 92% | 89% | 90% |
CQC's overall rating for Ash Surgery is Good, published in January 2019. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (April 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,728 patients were registered at Ash Surgery in September 2026, up 1.5% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 1,524 patients per GP, fewer than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 2.0 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.9 | 1.9 |
| August 2024 | 2.5 | 2.5 |
| August 2025 | 2.5 | 2.5 |
| August 2026 | 3.1 | 3.1 |
From June 2026 to August 2026 the practice recorded 2,854 appointments a month, or 604 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 46% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Ash Surgery | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 604 | 457 | 510 |
| Face to face | 71% | 62% | 63% |
| Same day as booked | 46% | 41% | 45% |
| More than 28 days after booking | 3% | 7% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (7.6% against 3.8%), atrial fibrillation (3.7% against 2.2%) and high blood pressure (21.8% against 15.2%). It has a lower share for osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 19.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.7 years for women and 81.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.8% | 15.2% |
| Depression | 18+ yrs | 14.4% | 14.3% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Cancer | All ages | 7.6% | 3.8% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.2% | 4.6% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Atrial fibrillation | All ages | 3.7% | 2.2% |
| COPD | All ages | 2.6% | 1.9% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.6% | 74.9% |
Ash Surgery, Chilton Place, Ash, Canterbury, CT3 2HD. Phone: 01304 812227.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Sandwich Medical Practice | 4.1 km | 77% |
| Minster Surgery | 6.6 km | 77% |
| Aylesham Medical Practice | 8.0 km | 63% |
| The New Golf Road Surgery | 10.1 km | 90% |
| Dr S Schulz & Partners | 10.1 km | 74% |
- Broadstairs Medical Practice (80% overall experience good)
- Minster Surgery (77% overall experience good)
- Westgate Surgery (91% overall experience good)
How do patients rate Ash Surgery?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Ash Surgery as good, against 77% across England. 50% found it easy to get through by phone.
How many patients are registered at Ash Surgery?
4,728 patients were registered in September 2026, up 1.5% on a year earlier.
What is Ash Surgery's CQC rating?
Good overall, published in January 2019.
How many GPs does Ash Surgery have?
3.1 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,524 patients per GP against 2,171 across England.
Are appointments at Ash Surgery face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ash Surgery's phone number?
01304 812227.