Sturry Surgery, Canterbury: patient reviews and CQC rating
Sturry Surgery is a GP practice in Canterbury with 15,965 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 10.3 full-time-equivalent qualified GPs, or 1,543 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Sturry Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 76%, above the England figure of 57%. Its result closest to England is the share who said the healthcare professional was good at listening to them: 91%, against 87% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 2nd of the 10 practices in Canterbury with 50 or more responses. 76% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (82%). 104 patients answered the survey (response rate 23%).
| Survey question | Sturry Surgery | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 88% | 73% | 77% |
| Easy to contact by phone | 76% | 48% | 57% |
| Easy to contact via the website | 62% | 52% | 58% |
| Easy to contact via the NHS App | 68% | 50% | 54% |
| Reception team helpful | 97% | 82% | 85% |
| Last contact good | 87% | 67% | 73% |
| Wait for appointment about right | 75% | 65% | 69% |
| Listened to well | 91% | 85% | 87% |
| Treated with care and concern | 91% | 84% | 86% |
| Confidence and trust in the clinician | 97% | 91% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 514 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Sturry Surgery is Good, published in January 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,965 patients were registered at Sturry Surgery in September 2026, down 4.3% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 10.3 full-time-equivalent qualified GPs, there are 1,543 patients per GP, fewer than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 5.0 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 10.7 | 13.9 |
| August 2024 | 10.7 | 14.7 |
| August 2025 | 10.4 | 11.1 |
| August 2026 | 10.3 | 13.3 |
From June 2026 to August 2026 the practice recorded 6,321 appointments a month, or 396 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 41% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
67% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Sturry Surgery | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 396 | 457 | 510 |
| Face to face | 61% | 62% | 63% |
| Same day as booked | 41% | 41% | 45% |
| More than 28 days after booking | 4% | 7% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.3% against 1.0%). It has a lower share for heart failure (0.2% against 1.1%), palliative or supportive care needs (0.1% against 0.6%) and osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 22.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.9 years for women and 78.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.9% | 14.3% |
| High blood pressure | All ages | 10.9% | 15.2% |
| Diabetes | 17+ yrs | 6.1% | 7.9% |
| Asthma | 6+ yrs | 4.8% | 6.6% |
| Cancer | All ages | 3.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| COPD | All ages | 1.4% | 1.9% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Heart failure | All ages | 0.2% | 1.1% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 52.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.5% | 74.9% |
Sturry Surgery, 53 Island Road, Sturry, Canterbury, CT2 0EF. Phone: 01227 710372.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Northgate Medical Practice | 3.8 km | 72% |
| New Dover Road Surgery | 4.5 km | 87% |
| Canterbury Health Centre | 4.7 km | 74% |
| The University Medical Centre | 4.8 km | 80% |
| Canterbury Medical Practice | 6.5 km | 74% |
- Canterbury Health Centre (74% overall experience good)
- Dr Dale S Kinnersley & Partner (95% overall experience good)
- Northgate Medical Practice (72% overall experience good)
How do patients rate Sturry Surgery?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Sturry Surgery as good, above the England figure of 77%. 76% found it easy to get through by phone.
How many patients are registered at Sturry Surgery?
15,965 patients were registered in September 2026, down 4.3% on a year earlier.
What is Sturry Surgery's CQC rating?
Good overall, published in January 2017.
How many GPs does Sturry Surgery have?
10.3 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 1,543 patients per GP against 2,171 across England.
Are appointments at Sturry Surgery face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Sturry Surgery's phone number?
01227 710372.