Dr Dale S Kinnersley & Partner, Canterbury: patient reviews and CQC rating
Dr Dale S Kinnersley & Partner is a GP practice in Canterbury with 6,233 registered patients (September 2026). In the 2026 GP Patient Survey, 95% of its patients described their overall experience as good, above the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 1.0 full-time-equivalent qualified GPs, or 6,233 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Dale S Kinnersley & Partner
Its best result against England is the share who said the wait for their last appointment was about right: 96%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 49%, against 58% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 1st of the 10 practices in Canterbury with 50 or more responses. 72% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (92%). 105 patients answered the survey (response rate 34%).
| Survey question | Dr Dale S Kinnersley & Partner | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 95% | 73% | 77% |
| Easy to contact by phone | 72% | 48% | 57% |
| Easy to contact via the website | 49% | 52% | 58% |
| Easy to contact via the NHS App | 50% | 50% | 54% |
| Reception team helpful | 98% | 82% | 85% |
| Last contact good | 93% | 67% | 73% |
| Wait for appointment about right | 96% | 65% | 69% |
| Listened to well | 99% | 85% | 87% |
| Treated with care and concern | 98% | 84% | 86% |
| Confidence and trust in the clinician | 100% | 91% | 93% |
| Needs met | 98% | 89% | 90% |
In the Friends and Family Test for July 2026, 99% of 106 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Dale S Kinnersley & Partner is Good, published in September 2016. One key question is rated differently: Caring Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Outstanding |
| Responsive | Good |
| Effective | Good |
6,233 patients were registered at Dr Dale S Kinnersley & Partner in September 2026, almost the same as a year earlier.
21% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 6,233 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 0.8 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.4 | 1.4 |
| August 2024 | 1.0 | 1.0 |
| August 2025 | 1.0 | 1.0 |
| August 2026 | 1.0 | 1.0 |
From June 2026 to August 2026 the practice recorded 3,945 appointments a month, or 633 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 81% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
83% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Dr Dale S Kinnersley & Partner | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 633 | 457 | 510 |
| Face to face | 82% | 62% | 63% |
| Same day as booked | 81% | 41% | 45% |
| More than 28 days after booking | 2% | 7% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (5.2% against 3.8%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), osteoporosis (0.3% against 1.2%) and heart failure (0.4% against 1.1%). The practice's patients live in areas with an average deprivation score of 20.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.8 years for women and 81.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.9% | 14.3% |
| High blood pressure | All ages | 12.6% | 15.2% |
| Diabetes | 17+ yrs | 6.5% | 7.9% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Cancer | All ages | 5.2% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.0% | 4.6% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| COPD | All ages | 1.5% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Heart failure | All ages | 0.4% | 1.1% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.5% | 74.9% |
Dr Dale S Kinnersley & Partner, Old School Surgery, Bolts Hill, Chartham, Canterbury, CT4 7JY. Phone: 01227 738282. Website: www.oldschoolsurgerykent.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Canterbury Health Centre | 5.8 km | 74% |
| The University Medical Centre | 6.1 km | 80% |
| New Dover Road Surgery | 6.1 km | 87% |
| Northgate Medical Practice | 6.5 km | 72% |
| Canterbury Medical Practice | 8.5 km | 74% |
- Canterbury Health Centre (74% overall experience good)
- Northgate Medical Practice (72% overall experience good)
- Sturry Surgery (88% overall experience good)
How do patients rate Dr Dale S Kinnersley & Partner?
In the 2026 GP Patient Survey, 95% of patients described their overall experience of Dr Dale S Kinnersley & Partner as good, above the England figure of 77%. 72% found it easy to get through by phone.
How many patients are registered at Dr Dale S Kinnersley & Partner?
6,233 patients were registered in September 2026, up 0.0% on a year earlier.
What is Dr Dale S Kinnersley & Partner's CQC rating?
Good overall, published in September 2016.
How many GPs does Dr Dale S Kinnersley & Partner have?
1.0 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 6,233 patients per GP against 2,171 across England.
Are appointments at Dr Dale S Kinnersley & Partner face to face?
82% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Dale S Kinnersley & Partner's phone number?
01227 738282.