Canterbury Health Centre, Canterbury: patient reviews and CQC rating
Canterbury Health Centre is a GP practice in Canterbury with 7,217 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 3.5 full-time-equivalent qualified GPs, or 2,043 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Canterbury Health Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 72%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 41%, below the England figure of 58%. Of the 11 results in the table, 1 is above England and 4 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 5th of the 10 practices in Canterbury with 50 or more responses. 72% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (70%). 95 patients answered the survey (response rate 16%).
| Survey question | Canterbury Health Centre | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 74% | 73% | 77% |
| Easy to contact by phone | 72% | 48% | 57% |
| Easy to contact via the website | 41% | 52% | 58% |
| Easy to contact via the NHS App | 43% | 50% | 54% |
| Reception team helpful | 85% | 82% | 85% |
| Last contact good | 79% | 67% | 73% |
| Wait for appointment about right | 71% | 65% | 69% |
| Listened to well | 77% | 85% | 87% |
| Treated with care and concern | 73% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 91% | 93% |
| Needs met | 82% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 65 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Canterbury Health Centre is Good, published in January 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,217 patients were registered at Canterbury Health Centre in September 2026, down 8.3% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 3.5 full-time-equivalent qualified GPs, there are 2,043 patients per GP, close to the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 1.0 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 3.2 |
| August 2024 | 3.2 | 3.2 |
| August 2025 | 3.0 | 3.0 |
| August 2026 | 3.5 | 3.5 |
From June 2026 to August 2026 the practice recorded 2,183 appointments a month, or 302 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 37% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Canterbury Health Centre | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 302 | 457 | 510 |
| Face to face | 76% | 62% | 63% |
| Same day as booked | 37% | 41% | 45% |
| More than 28 days after booking | 5% | 7% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.1% against 0.6%), heart failure (0.4% against 1.1%) and coronary heart disease (1.2% against 3.0%). The practice's patients live in areas with an average deprivation score of 19.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.3 years for women and 78.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.1% | 14.3% |
| High blood pressure | All ages | 8.2% | 15.2% |
| Diabetes | 17+ yrs | 3.9% | 7.9% |
| Asthma | 6+ yrs | 3.7% | 6.6% |
| Cancer | All ages | 2.1% | 3.8% |
| Chronic kidney disease | 18+ yrs | 1.9% | 4.6% |
| Coronary heart disease | All ages | 1.2% | 3.0% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| COPD | All ages | 0.9% | 1.9% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Heart failure | All ages | 0.4% | 1.1% |
| Dementia | All ages | 0.3% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.0% | 74.9% |
Canterbury Health Centre, 26 Old Dover Road, Canterbury, CT1 3JH. Phone: 01227 931999. Website: www.canterburyhealthcentre.co.uk/.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| New Dover Road Surgery | 0.4 km | 87% |
| Northgate Medical Practice | 1.2 km | 72% |
| The University Medical Centre | 2.8 km | 80% |
| Canterbury Medical Practice | 4.5 km | 74% |
| Sturry Surgery | 4.7 km | 88% |
- Dr Dale S Kinnersley & Partner (95% overall experience good)
- Northgate Medical Practice (72% overall experience good)
- Sturry Surgery (88% overall experience good)
How do patients rate Canterbury Health Centre?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Canterbury Health Centre as good, against 77% across England. 72% found it easy to get through by phone.
How many patients are registered at Canterbury Health Centre?
7,217 patients were registered in September 2026, down 8.3% on a year earlier.
What is Canterbury Health Centre's CQC rating?
Good overall, published in January 2017.
How many GPs does Canterbury Health Centre have?
3.5 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,043 patients per GP against 2,171 across England.
Are appointments at Canterbury Health Centre face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Canterbury Health Centre's phone number?
01227 931999.