The New Golf Road Surgery, Deal: patient reviews and CQC rating
The New Golf Road Surgery is a GP practice in Deal with 2,636 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in December 2018. It has 1.9 full-time-equivalent qualified GPs, or 1,387 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The New Golf Road Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 88%, above the England figure of 54%. Its result closest to England is the share who said their needs were met at their last appointment: 92%, against 90% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 1st of the 4 practices in Deal with 50 or more responses. 87% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (95%). 134 patients answered the survey (response rate 40%).
| Survey question | The New Golf Road Surgery | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 90% | 73% | 77% |
| Easy to contact by phone | 87% | 48% | 57% |
| Easy to contact via the website | 68% | 52% | 58% |
| Easy to contact via the NHS App | 88% | 50% | 54% |
| Reception team helpful | 96% | 82% | 85% |
| Last contact good | 88% | 67% | 73% |
| Wait for appointment about right | 88% | 65% | 69% |
| Listened to well | 95% | 85% | 87% |
| Treated with care and concern | 94% | 84% | 86% |
| Confidence and trust in the clinician | 97% | 91% | 93% |
| Needs met | 92% | 89% | 90% |
In the Friends and Family Test for July 2026, 98% of 88 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The New Golf Road Surgery is Good, published in December 2018. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (August 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,636 patients were registered at The New Golf Road Surgery in September 2026, down 0.5% on a year earlier (England: down 1.1%).
38% of its patients are aged 65 or over, against 19% across England. With 1.9 full-time-equivalent qualified GPs, there are 1,387 patients per GP, fewer than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 1.0 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.2 | 1.2 |
| August 2024 | 1.2 | 1.2 |
| August 2025 | 1.6 | 1.6 |
| August 2026 | 1.9 | 1.9 |
From June 2026 to August 2026 the practice recorded 1,199 appointments a month, or 455 per 1,000 registered patients (England: 510). 91% were face to face (England: 63%). 18% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The New Golf Road Surgery | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 455 | 457 | 510 |
| Face to face | 91% | 62% | 63% |
| Same day as booked | 18% | 41% | 45% |
| More than 28 days after booking | 3% | 7% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (2.2% against 0.8%), palliative or supportive care needs (1.6% against 0.6%) and chronic kidney disease (10.4% against 4.6%). The practice's patients live in areas with an average deprivation score of 21.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.6 years for women and 77.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 26.1% | 15.2% |
| Depression | 18+ yrs | 20.6% | 14.3% |
| Diabetes | 17+ yrs | 11.0% | 7.9% |
| Chronic kidney disease | 18+ yrs | 10.4% | 4.6% |
| Asthma | 6+ yrs | 9.3% | 6.6% |
| Cancer | All ages | 6.7% | 3.8% |
| Atrial fibrillation | All ages | 4.9% | 2.2% |
| COPD | All ages | 4.1% | 1.9% |
| Stroke and TIA | All ages | 4.0% | 1.9% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Dementia | All ages | 2.2% | 0.8% |
| Heart failure | All ages | 2.2% | 1.1% |
| Palliative care | All ages | 1.6% | 0.6% |
| Epilepsy | 18+ yrs | 1.4% | 0.8% |
| Peripheral arterial disease | All ages | 1.2% | 0.6% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.4% | 74.9% |
The New Golf Road Surgery, 22 Golf Road, Deal, CT14 6PY. Phone: 01304 367495. Website: www.doctors-surgery-deal-kent.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Cedars Surgery | 1.4 km | 81% |
| Balmoral Surgery | 1.9 km | 75% |
| Dr S Schulz & Partners | 2.6 km | 74% |
| Sandwich Medical Practice | 6.5 km | 77% |
| Ash Surgery | 10.1 km | 73% |
- Balmoral Surgery (75% overall experience good)
- Dr S Schulz & Partners (74% overall experience good)
- Sandwich Medical Practice (77% overall experience good)
- The Cedars Surgery (81% overall experience good)
How do patients rate The New Golf Road Surgery?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of The New Golf Road Surgery as good, above the England figure of 77%. 87% found it easy to get through by phone.
How many patients are registered at The New Golf Road Surgery?
2,636 patients were registered in September 2026, down 0.5% on a year earlier.
What is The New Golf Road Surgery's CQC rating?
Good overall, published in December 2018.
How many GPs does The New Golf Road Surgery have?
1.9 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 1,387 patients per GP against 2,171 across England.
Are appointments at The New Golf Road Surgery face to face?
91% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The New Golf Road Surgery's phone number?
01304 367495.