The Cedars Surgery, Deal: patient reviews and CQC rating
The Cedars Surgery is a GP practice in Deal with 11,346 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Kent and Medway: 73%). The Care Quality Commission rates it Requires Improvement overall, in a report published in October 2023. It has 4.5 full-time-equivalent qualified GPs, or 2,523 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Cedars Surgery
Its best result against England is the share who said the healthcare professional was good at listening to them: 95%, above the England figure of 87%. Its weakest is the share who found it easy to get through to the practice by phone: 56%, against 57% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 2nd of the 4 practices in Deal with 50 or more responses. 56% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (77%). 103 patients answered the survey (response rate 36%).
| Survey question | The Cedars Surgery | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 81% | 73% | 77% |
| Easy to contact by phone | 56% | 48% | 57% |
| Easy to contact via the website | 61% | 52% | 58% |
| Easy to contact via the NHS App | 59% | 50% | 54% |
| Reception team helpful | 92% | 82% | 85% |
| Last contact good | 76% | 67% | 73% |
| Wait for appointment about right | 69% | 65% | 69% |
| Listened to well | 95% | 85% | 87% |
| Treated with care and concern | 92% | 84% | 86% |
| Confidence and trust in the clinician | 97% | 91% | 93% |
| Needs met | 90% | 89% | 90% |
CQC's overall rating for The Cedars Surgery is Requires Improvement, published in October 2023. One key question is rated differently: Caring Outstanding. It held the same rating in the report before (August 2022).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Outstanding |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
11,346 patients were registered at The Cedars Surgery in September 2026, up 1.0% on a year earlier (England: down 1.1%).
32% of its patients are aged 65 or over, against 19% across England. With 4.5 full-time-equivalent qualified GPs, there are 2,523 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 4.1 nurses and 5.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.6 | 6.7 |
| August 2024 | 4.0 | 6.2 |
| August 2025 | 4.5 | 6.6 |
| August 2026 | 4.5 | 9.0 |
From June 2026 to August 2026 the practice recorded 3,966 appointments a month, or 350 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 30% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | The Cedars Surgery | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 350 | 457 | 510 |
| Face to face | 78% | 62% | 63% |
| Same day as booked | 30% | 41% | 45% |
| More than 28 days after booking | 11% | 7% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (7.2% against 3.8%), atrial fibrillation (4.1% against 2.2%) and chronic kidney disease (8.4% against 4.6%). The practice's patients live in areas with an average deprivation score of 19.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.9 years for women and 78.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.2% | 15.2% |
| Depression | 18+ yrs | 18.5% | 14.3% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.4% | 4.6% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Cancer | All ages | 7.2% | 3.8% |
| Atrial fibrillation | All ages | 4.1% | 2.2% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| COPD | All ages | 3.4% | 1.9% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Dementia | All ages | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.1% | 74.9% |
The Cedars Surgery, 24 Marine Road, Walmer, Deal, CT14 7DN. Phone: 01304 373341. Website: www.cedarssurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Balmoral Surgery | 0.6 km | 75% |
| The New Golf Road Surgery | 1.4 km | 90% |
| Dr S Schulz & Partners | 2.0 km | 74% |
| Sandwich Medical Practice | 7.8 km | 77% |
| Ash Surgery | 11.1 km | 73% |
- Balmoral Surgery (75% overall experience good)
- Dr S Schulz & Partners (74% overall experience good)
- Sandwich Medical Practice (77% overall experience good)
- The New Golf Road Surgery (90% overall experience good)
How do patients rate The Cedars Surgery?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of The Cedars Surgery as good, against 77% across England. 56% found it easy to get through by phone.
How many patients are registered at The Cedars Surgery?
11,346 patients were registered in September 2026, up 1.0% on a year earlier.
What is The Cedars Surgery's CQC rating?
Requires Improvement overall, published in October 2023.
How many GPs does The Cedars Surgery have?
4.5 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,523 patients per GP against 2,171 across England.
Are appointments at The Cedars Surgery face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Cedars Surgery's phone number?
01304 373341.