Balmoral Surgery, Deal: patient reviews and CQC rating
Balmoral Surgery is a GP practice in Deal with 11,573 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Kent and Medway: 73%). The Care Quality Commission rates it Outstanding overall, in a report published in May 2016. It has 5.9 full-time-equivalent qualified GPs, or 1,954 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Balmoral Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 76%, against 69% across England. Its weakest is the share who found it easy to get through to the practice by phone: 44%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 3rd of the 4 practices in Deal with 50 or more responses. 44% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (69%). 114 patients answered the survey (response rate 37%).
| Survey question | Balmoral Surgery | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 75% | 73% | 77% |
| Easy to contact by phone | 44% | 48% | 57% |
| Easy to contact via the website | 55% | 52% | 58% |
| Easy to contact via the NHS App | 50% | 50% | 54% |
| Reception team helpful | 76% | 82% | 85% |
| Last contact good | 71% | 67% | 73% |
| Wait for appointment about right | 76% | 65% | 69% |
| Listened to well | 90% | 85% | 87% |
| Treated with care and concern | 85% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 91% | 93% |
| Needs met | 93% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 50 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Balmoral Surgery is Outstanding, published in May 2016. 3 key questions are rated differently: Safe Good, Caring Good and Effective Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
11,573 patients were registered at Balmoral Surgery in September 2026, almost the same as a year earlier.
30% of its patients are aged 65 or over, against 19% across England. With 5.9 full-time-equivalent qualified GPs, there are 1,954 patients per GP, fewer than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 3.3 nurses and 2.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.1 | 6.2 |
| August 2024 | 5.9 | 7.0 |
| August 2025 | 5.9 | 5.9 |
| August 2026 | 5.9 | 6.8 |
From June 2026 to August 2026 the practice recorded 4,473 appointments a month, or 386 per 1,000 registered patients (England: 510). 80% were face to face (England: 63%). 32% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Balmoral Surgery | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 386 | 457 | 510 |
| Face to face | 80% | 62% | 63% |
| Same day as booked | 32% | 41% | 45% |
| More than 28 days after booking | 5% | 7% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.6% against 2.2%), COPD (2.9% against 1.9%) and chronic kidney disease (6.6% against 4.6%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), osteoporosis (0.4% against 1.2%) and depression (10.5% against 14.3%). The practice's patients live in areas with an average deprivation score of 20.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.8 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.3% | 15.2% |
| Depression | 18+ yrs | 10.5% | 14.3% |
| Diabetes | 17+ yrs | 9.1% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.6% | 4.6% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Cancer | All ages | 5.3% | 3.8% |
| Atrial fibrillation | All ages | 3.6% | 2.2% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| COPD | All ages | 2.9% | 1.9% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.0% | 74.9% |
Balmoral Surgery, Canada Road, Walmer, Deal, CT14 7EQ. Phone: 01304 373444. Website: www.balmoralsurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Cedars Surgery | 0.6 km | 81% |
| Dr S Schulz & Partners | 1.6 km | 74% |
| The New Golf Road Surgery | 1.9 km | 90% |
| Sandwich Medical Practice | 8.0 km | 77% |
| Buckland Medical Practice | 11.1 km | 69% |
- Dr S Schulz & Partners (74% overall experience good)
- Sandwich Medical Practice (77% overall experience good)
- The Cedars Surgery (81% overall experience good)
- The New Golf Road Surgery (90% overall experience good)
How do patients rate Balmoral Surgery?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Balmoral Surgery as good, against 77% across England. 44% found it easy to get through by phone.
How many patients are registered at Balmoral Surgery?
11,573 patients were registered in September 2026, down 0.5% on a year earlier.
What is Balmoral Surgery's CQC rating?
Outstanding overall, published in May 2016.
How many GPs does Balmoral Surgery have?
5.9 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,954 patients per GP against 2,171 across England.
Are appointments at Balmoral Surgery face to face?
80% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Balmoral Surgery's phone number?
01304 373444.