Buckland Medical Practice, Dover: patient reviews and CQC rating
Buckland Medical Practice is a GP practice in Dover with 10,038 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, against 77% across England (Kent and Medway: 73%). It has 4.9 full-time-equivalent qualified GPs, or 2,046 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Buckland Medical Practice
Its best result against England is the share who found it easy to contact the practice through its website: 71%, above the England figure of 58%. Its weakest is the share who said the wait for their last appointment was about right: 59%, against 69% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 5th of the 6 practices in Dover with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (67%). 97 patients answered the survey (response rate 26%).
| Survey question | Buckland Medical Practice | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 69% | 73% | 77% |
| Easy to contact by phone | 64% | 48% | 57% |
| Easy to contact via the website | 71% | 52% | 58% |
| Easy to contact via the NHS App | 62% | 50% | 54% |
| Reception team helpful | 80% | 82% | 85% |
| Last contact good | 70% | 67% | 73% |
| Wait for appointment about right | 59% | 65% | 69% |
| Listened to well | 91% | 85% | 87% |
| Treated with care and concern | 81% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 91% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 90% of 97 responses rated the practice good or very good (England: 92%).
10,038 patients were registered at Buckland Medical Practice in September 2026, down 1.3% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 4.9 full-time-equivalent qualified GPs, there are 2,046 patients per GP, close to the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 2.1 nurses and 7.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.9 | 4.9 |
| August 2024 | 4.9 | 4.9 |
| August 2025 | 4.9 | 4.9 |
| August 2026 | 4.9 | 4.9 |
From June 2026 to August 2026 the practice recorded 8,408 appointments a month, or 838 per 1,000 registered patients (England: 510). 34% were face to face (England: 63%). 63% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Buckland Medical Practice | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 838 | 457 | 510 |
| Face to face | 34% | 62% | 63% |
| Same day as booked | 63% | 41% | 45% |
| More than 28 days after booking | 10% | 7% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (2.0% against 0.6%), COPD (3.6% against 1.9%) and depression (22.0% against 14.3%). It has a lower share for osteoporosis (0.5% against 1.2%) and palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 31.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.7 years for women and 77.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 22.0% | 14.3% |
| High blood pressure | All ages | 18.3% | 15.2% |
| Diabetes | 17+ yrs | 9.1% | 7.9% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.2% | 4.6% |
| Cancer | All ages | 5.8% | 3.8% |
| COPD | All ages | 3.6% | 1.9% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Learning disability | All ages | 2.0% | 0.6% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Dementia | All ages | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.6% | 74.9% |
Buckland Medical Practice, Buckland Medical Centre,, Brookfield Place, Buckland Avenue,, Dover, CT16 2AE. Phone: 01304 206353.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| High Street Surgery | 1.0 km | 79% |
| The White Cliff Medical Centre | 1.5 km | 70% |
| Pencester Surgery | 1.5 km | 59% |
| St James' Surgery | 1.7 km | 78% |
| Lydden Surgery | 4.9 km | 88% |
- High Street Surgery (79% overall experience good)
- St James' Surgery (78% overall experience good)
How do patients rate Buckland Medical Practice?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Buckland Medical Practice as good, against 77% across England. 64% found it easy to get through by phone.
How many patients are registered at Buckland Medical Practice?
10,038 patients were registered in September 2026, down 1.3% on a year earlier.
How many GPs does Buckland Medical Practice have?
4.9 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,046 patients per GP against 2,171 across England.
Are appointments at Buckland Medical Practice face to face?
34% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Buckland Medical Practice's phone number?
01304 206353.