Lydden Surgery, Dover: patient reviews and CQC rating
Lydden Surgery is a GP practice in Dover with 6,203 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in April 2016. It has 1.1 full-time-equivalent qualified GPs, or 5,605 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lydden Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 88%, above the England figure of 58%. Its weakest is the share who said the healthcare professional was good at listening to them: 84%, against 87% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 1st of the 6 practices in Dover with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (88%). 119 patients answered the survey (response rate 41%).
| Survey question | Lydden Surgery | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 88% | 73% | 77% |
| Easy to contact by phone | 70% | 48% | 57% |
| Easy to contact via the website | 88% | 52% | 58% |
| Easy to contact via the NHS App | 85% | 50% | 54% |
| Reception team helpful | 89% | 82% | 85% |
| Last contact good | 80% | 67% | 73% |
| Wait for appointment about right | 85% | 65% | 69% |
| Listened to well | 84% | 85% | 87% |
| Treated with care and concern | 88% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 91% | 93% |
| Needs met | 90% | 89% | 90% |
CQC's overall rating for Lydden Surgery is Good, published in April 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,203 patients were registered at Lydden Surgery in September 2026, up 4.9% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 1.1 full-time-equivalent qualified GPs, there are 5,605 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 2.2 nurses and 3.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.5 | 3.6 |
| August 2024 | 2.5 | 4.4 |
| August 2025 | 1.1 | 3.0 |
| August 2026 | 1.1 | 2.2 |
From June 2026 to August 2026 the practice recorded 3,733 appointments a month, or 602 per 1,000 registered patients (England: 510). 44% were face to face (England: 63%). 58% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
69% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Lydden Surgery | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 602 | 457 | 510 |
| Face to face | 44% | 62% | 63% |
| Same day as booked | 58% | 41% | 45% |
| More than 28 days after booking | 7% | 7% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (7.3% against 3.8%), atrial fibrillation (4.0% against 2.2%) and COPD (3.1% against 1.9%). It has a lower share for serious mental illness (0.5% against 1.0%). The practice's patients live in areas with an average deprivation score of 15.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.9 years for women and 79.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.5% | 15.2% |
| Depression | 18+ yrs | 15.2% | 14.3% |
| Asthma | 6+ yrs | 9.4% | 6.6% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| Cancer | All ages | 7.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 6.4% | 4.6% |
| Coronary heart disease | All ages | 4.3% | 3.0% |
| Atrial fibrillation | All ages | 4.0% | 2.2% |
| COPD | All ages | 3.1% | 1.9% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.4% | 74.9% |
Lydden Surgery, 114 Canterbury Road, Lydden, Dover, CT15 7ET. Phone: 01304 832160. Website: www.lyddensurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Buckland Medical Practice | 4.9 km | 69% |
| High Street Surgery | 5.9 km | 79% |
| The White Cliff Medical Centre | 6.1 km | 70% |
| Pencester Surgery | 6.4 km | 59% |
| St James' Surgery | 6.6 km | 78% |
- Aylesham Medical Practice (63% overall experience good)
- Pencester Surgery (59% overall experience good)
- The White Cliff Medical Centre (70% overall experience good)
How do patients rate Lydden Surgery?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Lydden Surgery as good, above the England figure of 77%. 70% found it easy to get through by phone.
How many patients are registered at Lydden Surgery?
6,203 patients were registered in September 2026, up 4.9% on a year earlier.
What is Lydden Surgery's CQC rating?
Good overall, published in April 2016.
How many GPs does Lydden Surgery have?
1.1 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 5,605 patients per GP against 2,171 across England.
Are appointments at Lydden Surgery face to face?
44% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lydden Surgery's phone number?
01304 832160.