High Street Surgery, Dover: patient reviews and CQC rating
High Street Surgery is a GP practice in Dover with 9,721 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in December 2017. It has 2.2 full-time-equivalent qualified GPs, or 4,378 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about High Street Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 74%, above the England figure of 58%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 86%, below the England figure of 93%. Of the 11 results in the table, 5 are above England and 1 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 2nd of the 6 practices in Dover with 50 or more responses. 73% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (71%). 115 patients answered the survey (response rate 29%).
| Survey question | High Street Surgery | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 79% | 73% | 77% |
| Easy to contact by phone | 73% | 48% | 57% |
| Easy to contact via the website | 74% | 52% | 58% |
| Easy to contact via the NHS App | 57% | 50% | 54% |
| Reception team helpful | 97% | 82% | 85% |
| Last contact good | 88% | 67% | 73% |
| Wait for appointment about right | 85% | 65% | 69% |
| Listened to well | 82% | 85% | 87% |
| Treated with care and concern | 83% | 84% | 86% |
| Confidence and trust in the clinician | 86% | 91% | 93% |
| Needs met | 87% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 94 responses rated the practice good or very good (England: 92%).
CQC's overall rating for High Street Surgery is Good, published in December 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (May 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,721 patients were registered at High Street Surgery in September 2026, up 2.6% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 2.2 full-time-equivalent qualified GPs, there are 4,378 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 1.4 nurses and 3.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.2 | 2.2 |
| August 2024 | 2.2 | 3.3 |
| August 2025 | 2.8 | 2.8 |
| August 2026 | 2.2 | 3.9 |
From June 2026 to August 2026 the practice recorded 4,969 appointments a month, or 511 per 1,000 registered patients (England: 510). 77% were face to face (England: 63%). 57% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | High Street Surgery | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 511 | 457 | 510 |
| Face to face | 77% | 62% | 63% |
| Same day as booked | 57% | 41% | 45% |
| More than 28 days after booking | 5% | 7% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.3% against 1.9%), depression (23.5% against 14.3%) and a learning disability (0.9% against 0.6%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%) and chronic kidney disease (3.1% against 4.6%). The practice's patients live in areas with an average deprivation score of 29.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.6 years for women and 77.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 23.5% | 14.3% |
| High blood pressure | All ages | 15.9% | 15.2% |
| Diabetes | 17+ yrs | 8.0% | 7.9% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Cancer | All ages | 4.6% | 3.8% |
| COPD | All ages | 3.3% | 1.9% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Dementia | All ages | 1.2% | 0.8% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.9% | 74.9% |
High Street Surgery, The High Street Surgery, 100 High Street, Dover, CT16 1EQ. Phone: 01304 206463. Website: www.thehighstreetsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Pencester Surgery | 0.5 km | 59% |
| The White Cliff Medical Centre | 0.7 km | 70% |
| St James' Surgery | 0.7 km | 78% |
| Buckland Medical Practice | 1.0 km | 69% |
| Lydden Surgery | 5.9 km | 88% |
- Buckland Medical Practice (69% overall experience good)
- St James' Surgery (78% overall experience good)
How do patients rate High Street Surgery?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of High Street Surgery as good, against 77% across England. 73% found it easy to get through by phone.
How many patients are registered at High Street Surgery?
9,721 patients were registered in September 2026, up 2.6% on a year earlier.
What is High Street Surgery's CQC rating?
Good overall, published in December 2017.
How many GPs does High Street Surgery have?
2.2 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 4,378 patients per GP against 2,171 across England.
Are appointments at High Street Surgery face to face?
77% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is High Street Surgery's phone number?
01304 206463.