Minster Surgery, Ramsgate: patient reviews and CQC rating
Minster Surgery is a GP practice in Ramsgate with 9,524 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in November 2018. It has 5.3 full-time-equivalent qualified GPs, or 1,787 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Minster Surgery
Its best result against England is the share who described their last contact with the practice as good: 84%, above the England figure of 73%. Its weakest is the share who found it easy to contact the practice using the NHS App: 49%, against 54% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 2nd of the 5 practices in Ramsgate with 50 or more responses. 59% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (81%). 111 patients answered the survey (response rate 38%).
| Survey question | Minster Surgery | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 77% | 73% | 77% |
| Easy to contact by phone | 59% | 48% | 57% |
| Easy to contact via the website | 67% | 52% | 58% |
| Easy to contact via the NHS App | 49% | 50% | 54% |
| Reception team helpful | 83% | 82% | 85% |
| Last contact good | 84% | 67% | 73% |
| Wait for appointment about right | 71% | 65% | 69% |
| Listened to well | 92% | 85% | 87% |
| Treated with care and concern | 93% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 91% | 93% |
| Needs met | 90% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 99 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Minster Surgery is Good, published in November 2018. All 5 key questions are rated Good. It held the same rating in the report before (July 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,524 patients were registered at Minster Surgery in September 2026, up 2.5% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 5.3 full-time-equivalent qualified GPs, there are 1,787 patients per GP, fewer than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 4.6 nurses and 7.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.3 | 6.4 |
| August 2024 | 4.3 | 7.5 |
| August 2025 | 5.3 | 6.4 |
| August 2026 | 5.3 | 6.4 |
From June 2026 to August 2026 the practice recorded 7,917 appointments a month, or 831 per 1,000 registered patients (England: 510). 48% were face to face (England: 63%). 66% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Minster Surgery | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 831 | 457 | 510 |
| Face to face | 48% | 62% | 63% |
| Same day as booked | 66% | 41% | 45% |
| More than 28 days after booking | 4% | 7% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.8% against 2.2%), cancer (6.3% against 3.8%) and COPD (3.0% against 1.9%). It has a lower share for osteoporosis (0.3% against 1.2%), palliative or supportive care needs (0.3% against 0.6%) and dementia (0.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 21.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.4 years for women and 79.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.1% | 15.2% |
| Depression | 18+ yrs | 21.9% | 14.3% |
| Diabetes | 17+ yrs | 9.5% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% |
| Cancer | All ages | 6.3% | 3.8% |
| Atrial fibrillation | All ages | 3.8% | 2.2% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| COPD | All ages | 3.0% | 1.9% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.2% | 74.9% |
Minster Surgery, 75 High Street, Minster, Ramsgate, CT12 4AB. Phone: 01843 821333. Website: www.minstersurgery-thanet.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Birchington Medical Centre | 4.8 km | 71% |
| Westgate Surgery | 5.7 km | 91% |
| Newington Road Surgery Limited | 5.9 km | 64% |
| Ash Surgery | 6.6 km | 73% |
| Summerhill Surgery | 6.6 km | 63% |
- Ash Surgery (73% overall experience good)
- Broadstairs Medical Practice (80% overall experience good)
- Westgate Surgery (91% overall experience good)
How do patients rate Minster Surgery?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of Minster Surgery as good, against 77% across England. 59% found it easy to get through by phone.
How many patients are registered at Minster Surgery?
9,524 patients were registered in September 2026, up 2.5% on a year earlier.
What is Minster Surgery's CQC rating?
Good overall, published in November 2018.
How many GPs does Minster Surgery have?
5.3 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,787 patients per GP against 2,171 across England.
Are appointments at Minster Surgery face to face?
48% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Minster Surgery's phone number?
01843 821333.