Newington Road Surgery Limited, Ramsgate: patient reviews and CQC rating
Newington Road Surgery Limited is a GP practice in Ramsgate with 7,081 registered patients (September 2026). In the 2026 GP Patient Survey, 64% of its patients described their overall experience as good, below the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Requires Improvement overall, in a report published in January 2023. It has 0.4 full-time-equivalent qualified GPs, or 16,596 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Newington Road Surgery Limited
Its best result against England is the share who said their needs were met at their last appointment: 94%, against 90% across England. Its weakest is the share who found it easy to get through to the practice by phone: 33%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 3rd of the 5 practices in Ramsgate with 50 or more responses. 33% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (63%). 88 patients answered the survey (response rate 20%).
| Survey question | Newington Road Surgery Limited | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 64% | 73% | 77% |
| Easy to contact by phone | 33% | 48% | 57% |
| Easy to contact via the website | 49% | 52% | 58% |
| Easy to contact via the NHS App | 43% | 50% | 54% |
| Reception team helpful | 86% | 82% | 85% |
| Last contact good | 59% | 67% | 73% |
| Wait for appointment about right | 58% | 65% | 69% |
| Listened to well | 79% | 85% | 87% |
| Treated with care and concern | 75% | 84% | 86% |
| Confidence and trust in the clinician | 87% | 91% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 86% of 37 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Newington Road Surgery Limited is Requires Improvement, published in January 2023. 3 key questions are rated differently: Safe Good, Caring Good and Effective Good. Its previous overall rating was Inadequate (May 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
7,081 patients were registered at Newington Road Surgery Limited in September 2026, up 3.1% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 0.4 full-time-equivalent qualified GPs, there are 16,596 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 1.4 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2025 | 0.4 | 0.4 |
| August 2026 | 0.4 | 0.4 |
From June 2026 to August 2026 the practice recorded 2,702 appointments a month, or 382 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 36% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Newington Road Surgery Limited | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 382 | 457 | 510 |
| Face to face | 59% | 62% | 63% |
| Same day as booked | 36% | 41% | 45% |
| More than 28 days after booking | 2% | 7% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.9% against 1.9%), depression (27.2% against 14.3%) and chronic kidney disease (6.2% against 4.6%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), osteoporosis (0.5% against 1.2%) and dementia (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 42.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.3 years for women and 76.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 27.2% | 14.3% |
| High blood pressure | All ages | 16.3% | 15.2% |
| Diabetes | 17+ yrs | 9.6% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.2% | 4.6% |
| COPD | All ages | 3.9% | 1.9% |
| Cancer | All ages | 3.4% | 3.8% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Learning disability | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.3% | 74.9% |
Newington Road Surgery Limited, 100 Newington Road, Ramsgate, CT12 6EW. Phone: 01843 595951. Website: www.newingtonroadsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Summerhill Surgery | 0.7 km | 63% |
| St Peters Surgery | 1.9 km | 70% |
| The Grange Practice | 2.0 km | 55% |
| East Cliff Medical Practice | 2.0 km | 87% |
| The Mockett's Wood Surgery | 2.9 km | 87% |
- Birchington Medical Centre (71% overall experience good)
- East Cliff Medical Practice (87% overall experience good)
- St Peters Surgery (70% overall experience good)
- Summerhill Surgery (63% overall experience good)
- The Grange Practice (55% overall experience good)
How do patients rate Newington Road Surgery Limited?
In the 2026 GP Patient Survey, 64% of patients described their overall experience of Newington Road Surgery Limited as good, below the England figure of 77%. 33% found it easy to get through by phone.
How many patients are registered at Newington Road Surgery Limited?
7,081 patients were registered in September 2026, up 3.1% on a year earlier.
What is Newington Road Surgery Limited's CQC rating?
Requires Improvement overall, published in January 2023.
How many GPs does Newington Road Surgery Limited have?
0.4 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 16,596 patients per GP against 2,171 across England.
Are appointments at Newington Road Surgery Limited face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Newington Road Surgery Limited's phone number?
01843 595951.