The Marsh PCN: primary care network practices and patient survey
The Marsh PCN is a primary care network of 3 GP practices with 17,910 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 1,852 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in The Marsh PCN with survey results, the share of patients describing their overall experience as good ranges from 55% at Church Lane Surgery to 82% at Dr Hoshyar and Dr Azim, with a median of 74% (England: 77%). 0 are above England and 1 below by more than the survey's margin of error. Dr Hoshyar and Dr Azim has the highest share finding it easy to get through by phone (67%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Dr Hoshyar and Dr Azim | 5,986 | 82% | 67% | Good | 2,177 |
| Martello Health Centre | 5,476 | 74% | 59% | Good | 1,751 |
| Church Lane Surgery | 6,448 | 55% | 46% | Good | 1,699 |
Results for the network as a whole, from 354 responses, against Kent and Medway and England.
| Survey question | The Marsh PCN | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 70% | 73% | 77% |
| Easy to contact by phone | 57% | 48% | 57% |
| Easy to contact via the website | 46% | 52% | 58% |
| Easy to contact via the NHS App | 42% | 50% | 54% |
| Reception team helpful | 88% | 82% | 85% |
| Last contact good | 68% | 67% | 73% |
| Wait for appointment about right | 60% | 65% | 69% |
| Listened to well | 84% | 85% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 91% | 93% |
| Needs met | 89% | 89% | 90% |
There are 1,852 registered patients per full-time-equivalent qualified GP in The Marsh PCN, fewer than England's 2,171 and Kent and Medway's 2,419. Practices recorded 582 appointments a month per 1,000 patients (England: 510), 63% of them face to face. 41% of appointments took place on the day they were booked (England: 45%).
36% of registered patients are aged 65 or over (England: 19%). Lists grew by 0.8% over the year (England: shrank 1.1%).
| Measure | The Marsh PCN | Kent and Medway | England |
|---|---|---|---|
| Patients per qualified GP | 1,852 | 2,419 | 2,171 |
| Appointments per 1,000 patients a month | 582 | 457 | 510 |
| Face-to-face appointments | 63% | 62% | 63% |
| Same day as booked | 41% | 41% | 45% |
| Did not attend | 4% | 5% | 4% |
| Patients aged 65 or over | 36% | 20% | 19% |
Relative to England, the register furthest above England's rate at practices in The Marsh PCN is copd (4.4% against 1.9%), and the furthest below is osteoporosis (0.8% against 1.2%).
| Condition register | Age group | The Marsh PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 24.4% | 15.2% | 4,320 |
| Depression | 18+ yrs | 19.6% | 14.3% | 2,966 |
| Diabetes | 17+ yrs | 12.4% | 7.9% | 1,891 |
| Asthma | 6+ yrs | 7.4% | 6.6% | 1,252 |
| Chronic kidney disease | 18+ yrs | 6.9% | 4.6% | 1,052 |
| Cancer | All ages | 6.9% | 3.8% | 1,219 |
| Coronary heart disease | All ages | 5.5% | 3.0% | 968 |
| Atrial fibrillation | All ages | 4.9% | 2.2% | 861 |
| COPD | All ages | 4.4% | 1.9% | 775 |
| Stroke and TIA | All ages | 3.4% | 1.9% | 593 |
| Heart failure | All ages | 1.9% | 1.1% | 330 |
| Dementia | All ages | 1.4% | 0.8% | 254 |
| Rheumatoid arthritis | 16+ yrs | 1.4% | 0.8% | 216 |
| Epilepsy | 18+ yrs | 1.2% | 0.8% | 184 |
| Learning disability | All ages | 1.2% | 0.6% | 209 |
| Serious mental illness | All ages | 1.1% | 1.0% | 195 |
| Peripheral arterial disease | All ages | 0.9% | 0.6% | 160 |
| Palliative care | All ages | 0.9% | 0.6% | 154 |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% | 82 |
- Dartford Model PCN (3 practices)
- Dover Town PCN (3 practices)
- Folkestone Hythe & Rural PCN (7 practices)
- Gillingham South PCN (4 practices)
- Mid Kent PCN (5 practices)
- Sevenoaks PCN (8 practices)
- Total Health Excellence West PCN (4 practices)
- Tunbridge Wells PCN (8 practices)
Which practices are in The Marsh PCN?
Church Lane Surgery, Dr Hoshyar and Dr Azim and Martello Health Centre.
How do patients rate The Marsh PCN?
70% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does The Marsh PCN cover?
17,910 registered patients across 3 practices in September 2026.
How many patients per GP does The Marsh PCN have?
1,852 per full-time-equivalent qualified GP, against 2,171 across England.