Church Lane Surgery, New Romney: patient reviews and CQC rating
Church Lane Surgery is a GP practice in New Romney with 6,448 registered patients (September 2026). In the 2026 GP Patient Survey, 55% of its patients described their overall experience as good, below the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in May 2018. It has 3.8 full-time-equivalent qualified GPs, or 1,699 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Church Lane Surgery
Its result closest to England is the share who found the reception and administrative team helpful: 80%, against 85% across England. Its weakest is the share who said the wait for their last appointment was about right: 42%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
46% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (54%). 119 patients answered the survey (response rate 38%).
| Survey question | Church Lane Surgery | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 55% | 73% | 77% |
| Easy to contact by phone | 46% | 48% | 57% |
| Easy to contact via the website | 41% | 52% | 58% |
| Easy to contact via the NHS App | 32% | 50% | 54% |
| Reception team helpful | 80% | 82% | 85% |
| Last contact good | 48% | 67% | 73% |
| Wait for appointment about right | 42% | 65% | 69% |
| Listened to well | 73% | 85% | 87% |
| Treated with care and concern | 73% | 84% | 86% |
| Confidence and trust in the clinician | 87% | 91% | 93% |
| Needs met | 85% | 89% | 90% |
In the Friends and Family Test for July 2026, 91% of 95 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Church Lane Surgery is Good, published in May 2018. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (November 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,448 patients were registered at Church Lane Surgery in September 2026, almost the same as a year earlier.
33% of its patients are aged 65 or over, against 19% across England. With 3.8 full-time-equivalent qualified GPs, there are 1,699 patients per GP, fewer than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 6.0 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.3 | 0.3 |
| August 2024 | 0.3 | 0.3 |
| August 2025 | 2.5 | 2.5 |
| August 2026 | 3.8 | 3.8 |
From June 2026 to August 2026 the practice recorded 3,495 appointments a month, or 542 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 37% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Church Lane Surgery | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 542 | 457 | 510 |
| Face to face | 61% | 62% | 63% |
| Same day as booked | 37% | 41% | 45% |
| More than 28 days after booking | 11% | 7% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (4.9% against 2.2%), dementia (1.7% against 0.8%) and palliative or supportive care needs (1.2% against 0.6%). It has a lower share for osteoporosis (0.6% against 1.2%). The practice's patients live in areas with an average deprivation score of 27.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.8 years for women and 77.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.5% | 15.2% |
| Depression | 18+ yrs | 21.2% | 14.3% |
| Diabetes | 17+ yrs | 11.8% | 7.9% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.9% | 4.6% |
| Cancer | All ages | 6.7% | 3.8% |
| Coronary heart disease | All ages | 5.1% | 3.0% |
| Atrial fibrillation | All ages | 4.9% | 2.2% |
| COPD | All ages | 3.9% | 1.9% |
| Stroke and TIA | All ages | 3.5% | 1.9% |
| Heart failure | All ages | 2.2% | 1.1% |
| Dementia | All ages | 1.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.5% | 0.8% |
| Palliative care | All ages | 1.2% | 0.6% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.1% | 74.9% |
Church Lane Surgery, Church Lane, New Romney, TN28 8ER. Phone: 0800 242 5199. Website: www.churchlanesurgerynewromney.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Hoshyar and Dr Azim | 0.2 km | 82% |
| Martello Health Centre | 6.0 km | 74% |
| Hamstreet Surgery | 10.6 km | 99% |
| Oaklands Health Centre | 13.7 km | 72% |
| Sellindge Surgery | 13.9 km | 64% |
- Dr Hoshyar and Dr Azim (82% overall experience good)
- Martello Health Centre (74% overall experience good)
How do patients rate Church Lane Surgery?
In the 2026 GP Patient Survey, 55% of patients described their overall experience of Church Lane Surgery as good, below the England figure of 77%. 46% found it easy to get through by phone.
How many patients are registered at Church Lane Surgery?
6,448 patients were registered in September 2026, down 0.2% on a year earlier.
What is Church Lane Surgery's CQC rating?
Good overall, published in May 2018.
How many GPs does Church Lane Surgery have?
3.8 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,699 patients per GP against 2,171 across England.
Are appointments at Church Lane Surgery face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Church Lane Surgery's phone number?
0800 242 5199.