Hamstreet Surgery, Ashford: patient reviews and CQC rating
Hamstreet Surgery is a GP practice in Ashford with 8,000 registered patients (September 2026). In the 2026 GP Patient Survey, 99% of its patients described their overall experience as good, above the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in June 2023. It has 5.6 full-time-equivalent qualified GPs, or 1,428 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hamstreet Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 98%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 99%, above the England figure of 93%. Of the 11 results in the table, 11 are above England and 0 below by more than the survey's margin of error.
On overall experience it is 1st of the 13 practices in Ashford with 50 or more responses. 98% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (94%). 114 patients answered the survey (response rate 43%).
| Survey question | Hamstreet Surgery | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 99% | 73% | 77% |
| Easy to contact by phone | 98% | 48% | 57% |
| Easy to contact via the website | 95% | 52% | 58% |
| Easy to contact via the NHS App | 77% | 50% | 54% |
| Reception team helpful | 100% | 82% | 85% |
| Last contact good | 99% | 67% | 73% |
| Wait for appointment about right | 92% | 65% | 69% |
| Listened to well | 98% | 85% | 87% |
| Treated with care and concern | 98% | 84% | 86% |
| Confidence and trust in the clinician | 99% | 91% | 93% |
| Needs met | 99% | 89% | 90% |
In the Friends and Family Test for July 2026, 95% of 100 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hamstreet Surgery is Good, published in June 2023. All 5 key questions are rated Good. Its previous overall rating was Outstanding (December 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,000 patients were registered at Hamstreet Surgery in September 2026, up 0.9% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 5.6 full-time-equivalent qualified GPs, there are 1,428 patients per GP, fewer than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 2.4 nurses and 6.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.2 | 6.2 |
| August 2024 | 5.2 | 5.2 |
| August 2025 | 5.2 | 6.0 |
| August 2026 | 5.6 | 8.6 |
From June 2026 to August 2026 the practice recorded 4,435 appointments a month, or 554 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 33% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Hamstreet Surgery | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 554 | 457 | 510 |
| Face to face | 74% | 62% | 63% |
| Same day as booked | 33% | 41% | 45% |
| More than 28 days after booking | 3% | 7% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (5.7% against 3.8%), atrial fibrillation (3.3% against 2.2%) and chronic kidney disease (6.7% against 4.6%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%) and serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 21.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.3 years for women and 80.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.7% | 15.2% |
| Depression | 18+ yrs | 18.3% | 14.3% |
| Diabetes | 17+ yrs | 8.0% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% |
| Cancer | All ages | 5.7% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| COPD | All ages | 1.7% | 1.9% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Heart failure | All ages | 1.2% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.7% | 74.9% |
Hamstreet Surgery, Ruckinge Road, Hamstreet, Ashford, TN26 2NJ. Phone: 01233 730190.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Woodchurch Surgery | 6.0 km | 98% |
| Kingsnorth Medical Practice | 6.3 km | 88% |
| Willesborough Health Centre | 8.5 km | 67% |
| Sydenham House Medical Centre | 9.2 km | 69% |
| Dr Hoshyar and Dr Azim | 10.4 km | 82% |
- The Charing Medical Partnership (79% overall experience good)
- The Ivy Court Surgery (82% overall experience good)
- Woodchurch Surgery (98% overall experience good)
How do patients rate Hamstreet Surgery?
In the 2026 GP Patient Survey, 99% of patients described their overall experience of Hamstreet Surgery as good, above the England figure of 77%. 98% found it easy to get through by phone.
How many patients are registered at Hamstreet Surgery?
8,000 patients were registered in September 2026, up 0.9% on a year earlier.
What is Hamstreet Surgery's CQC rating?
Good overall, published in June 2023.
How many GPs does Hamstreet Surgery have?
5.6 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,428 patients per GP against 2,171 across England.
Are appointments at Hamstreet Surgery face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hamstreet Surgery's phone number?
01233 730190.