Kingsnorth Medical Practice, Ashford: patient reviews and CQC rating
Kingsnorth Medical Practice is a GP practice in Ashford with 12,730 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Outstanding overall, in a report published in April 2017. It has 6.6 full-time-equivalent qualified GPs, or 1,916 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Kingsnorth Medical Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 90%, above the England figure of 54%. Its result closest to England is the share who said the healthcare professional was good at listening to them: 89%, against 87% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 5th of the 13 practices in Ashford with 50 or more responses. 78% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (77%). 108 patients answered the survey (response rate 33%).
| Survey question | Kingsnorth Medical Practice | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 88% | 73% | 77% |
| Easy to contact by phone | 78% | 48% | 57% |
| Easy to contact via the website | 82% | 52% | 58% |
| Easy to contact via the NHS App | 90% | 50% | 54% |
| Reception team helpful | 96% | 82% | 85% |
| Last contact good | 87% | 67% | 73% |
| Wait for appointment about right | 89% | 65% | 69% |
| Listened to well | 89% | 85% | 87% |
| Treated with care and concern | 89% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 91% | 93% |
| Needs met | 97% | 89% | 90% |
In the Friends and Family Test for July 2026, 98% of 244 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Kingsnorth Medical Practice is Outstanding, published in April 2017. 3 key questions are rated differently: Safe Good, Caring Good and Responsive Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Outstanding |
12,730 patients were registered at Kingsnorth Medical Practice in September 2026, almost the same as a year earlier.
15% of its patients are aged 65 or over, against 19% across England. With 6.6 full-time-equivalent qualified GPs, there are 1,916 patients per GP, fewer than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 2.5 nurses and 2.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.1 | 11.1 |
| August 2024 | 7.3 | 9.4 |
| August 2025 | 7.3 | 7.3 |
| August 2026 | 6.6 | 9.5 |
From June 2026 to August 2026 the practice recorded 6,943 appointments a month, or 545 per 1,000 registered patients (England: 510). 80% were face to face (England: 63%). 36% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
62% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Kingsnorth Medical Practice | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 545 | 457 | 510 |
| Face to face | 80% | 62% | 63% |
| Same day as booked | 36% | 41% | 45% |
| More than 28 days after booking | 3% | 7% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.0% against 1.2%) and depression (20.7% against 14.3%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), serious mental illness (0.5% against 1.0%) and peripheral arterial disease (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 12.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.5 years for women and 79.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.7% | 14.3% |
| High blood pressure | All ages | 15.6% | 15.2% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% |
| Cancer | All ages | 3.6% | 3.8% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| COPD | All ages | 1.3% | 1.9% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.0% | 74.9% |
Kingsnorth Medical Practice, Ashford Road, Kingsnorth, Ashford, TN23 3ED. Phone: 01233 610140. Website: www.kingsnorthmedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Sydenham House Medical Centre | 3.2 km | 69% |
| Willesborough Health Centre | 3.2 km | 67% |
| New Hayesbank Surgery | 4.3 km | 84% |
| Hamstreet Surgery | 6.3 km | 99% |
| Woodchurch Surgery | 7.8 km | 98% |
- Dr Miles and Partners (89% overall experience good)
- New Hayesbank Surgery (84% overall experience good)
- Sellindge Surgery (64% overall experience good)
- Sydenham House Medical Centre (69% overall experience good)
How do patients rate Kingsnorth Medical Practice?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Kingsnorth Medical Practice as good, above the England figure of 77%. 78% found it easy to get through by phone.
How many patients are registered at Kingsnorth Medical Practice?
12,730 patients were registered in September 2026, up 0.2% on a year earlier.
What is Kingsnorth Medical Practice's CQC rating?
Outstanding overall, published in April 2017.
How many GPs does Kingsnorth Medical Practice have?
6.6 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,916 patients per GP against 2,171 across England.
Are appointments at Kingsnorth Medical Practice face to face?
80% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Kingsnorth Medical Practice's phone number?
01233 610140.