Dr Miles and Partners, Ashford: patient reviews and CQC rating
Dr Miles and Partners is a GP practice in Ashford with 10,871 registered patients (October 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Outstanding overall, in a report published in January 2017. It has 9.0 full-time-equivalent qualified GPs, or 1,212 patients per GP.
Latest data: October 2026. Patient survey 2026; registered patients October 2026; appointments to August 2026.
What patients say about Dr Miles and Partners
Its best result against England is the share who found it easy to contact the practice using the NHS App: 73%, above the England figure of 54%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 98%, above the England figure of 93%. Of the 11 results in the table, 11 are above England and 0 below by more than the survey's margin of error.
On overall experience it is 4th of the 13 practices in Ashford with 50 or more responses. 71% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (79%). 122 patients answered the survey (response rate 35%).
| Survey question | Dr Miles and Partners | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 89% | 73% | 77% |
| Easy to contact by phone | 71% | 48% | 57% |
| Easy to contact via the website | 72% | 52% | 58% |
| Easy to contact via the NHS App | 73% | 50% | 54% |
| Reception team helpful | 93% | 82% | 85% |
| Last contact good | 84% | 67% | 73% |
| Wait for appointment about right | 80% | 65% | 69% |
| Listened to well | 95% | 85% | 87% |
| Treated with care and concern | 93% | 84% | 86% |
| Confidence and trust in the clinician | 98% | 91% | 93% |
| Needs met | 98% | 89% | 90% |
In the Friends and Family Test for August 2026, 93% of 76 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Miles and Partners is Outstanding, published in January 2017. 3 key questions are rated differently: Safe Good, Caring Good and Effective Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
10,871 patients were registered at Dr Miles and Partners in October 2026, up 1.0% on a year earlier (England: down 1.4%).
22% of its patients are aged 65 or over, against 19% across England. With 9.0 full-time-equivalent qualified GPs, there are 1,212 patients per GP, fewer than the England figure of 2,154 and Kent and Medway's 2,388. The practice also has 2.1 nurses and 6.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| September 2023 | 7.5 | 8.5 |
| September 2024 | 7.5 | 10.7 |
| September 2025 | 5.8 | 5.8 |
| September 2026 | 9.0 | 11.1 |
From June 2026 to August 2026 the practice recorded 5,499 appointments a month, or 506 per 1,000 registered patients (England: 511). 59% were face to face (England: 63%). 29% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Dr Miles and Partners | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 506 | 458 | 511 |
| Face to face | 59% | 62% | 63% |
| Same day as booked | 29% | 41% | 45% |
| More than 28 days after booking | 12% | 7% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.0% against 1.2%) and cancer (5.2% against 3.8%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), a learning disability (0.3% against 0.6%) and heart failure (0.6% against 1.1%). The practice's patients live in areas with an average deprivation score of 14.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.2 years for women and 80.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.6% | 15.2% |
| Depression | 18+ yrs | 15.1% | 14.3% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Diabetes | 17+ yrs | 6.3% | 7.9% |
| Cancer | All ages | 5.2% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% |
| COPD | All ages | 1.6% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Heart failure | All ages | 0.6% | 1.1% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.2% | 74.9% |
Dr Miles and Partners, Wye Surgery, Oxenturn Road Wye, Ashford, TN25 5AY. Phone: 01233 884585. Website: www.wyesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| New Hayesbank Surgery | 4.9 km | 84% |
| Sydenham House Medical Centre | 5.4 km | 69% |
| Willesborough Health Centre | 5.4 km | 67% |
| Kingsnorth Medical Practice | 8.5 km | 88% |
| Sellindge Surgery | 9.5 km | 64% |
- Kingsnorth Medical Practice (88% overall experience good)
- New Hayesbank Surgery (84% overall experience good)
- Sellindge Surgery (64% overall experience good)
- Sydenham House Medical Centre (69% overall experience good)
How do patients rate Dr Miles and Partners?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Dr Miles and Partners as good, above the England figure of 77%. 71% found it easy to get through by phone.
How many patients are registered at Dr Miles and Partners?
10,871 patients were registered in October 2026, up 1.0% on a year earlier.
What is Dr Miles and Partners's CQC rating?
Outstanding overall, published in January 2017.
How many GPs does Dr Miles and Partners have?
9.0 full-time-equivalent qualified GPs (15 qualified GPs by headcount), which is 1,212 patients per GP against 2,154 across England.
Are appointments at Dr Miles and Partners face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Miles and Partners's phone number?
01233 884585.