Woodchurch Surgery, Ashford: patient reviews and CQC rating
Woodchurch Surgery is a GP practice in Ashford with 5,994 registered patients (October 2026). In the 2026 GP Patient Survey, 98% of its patients described their overall experience as good, above the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in February 2023. It has 3.1 full-time-equivalent qualified GPs, or 1,946 patients per GP.
Latest data: October 2026. Patient survey 2026; registered patients October 2026; appointments to August 2026.
What patients say about Woodchurch Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 97%, above the England figure of 57%. Its result closest to England is the share who found it easy to contact the practice using the NHS App: 57%, against 54% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 2nd of the 13 practices in Ashford with 50 or more responses. 97% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (97%). 104 patients answered the survey (response rate 39%).
| Survey question | Woodchurch Surgery | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 98% | 73% | 77% |
| Easy to contact by phone | 97% | 48% | 57% |
| Easy to contact via the website | 71% | 52% | 58% |
| Easy to contact via the NHS App | 57% | 50% | 54% |
| Reception team helpful | 98% | 82% | 85% |
| Last contact good | 97% | 67% | 73% |
| Wait for appointment about right | 92% | 65% | 69% |
| Listened to well | 94% | 85% | 87% |
| Treated with care and concern | 89% | 84% | 86% |
| Confidence and trust in the clinician | 99% | 91% | 93% |
| Needs met | 97% | 89% | 90% |
In the Friends and Family Test for August 2026, 99% of 81 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Woodchurch Surgery is Good, published in February 2023. All 5 key questions are rated Good. It held the same rating in the report before (May 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,994 patients were registered at Woodchurch Surgery in October 2026, up 2.5% on a year earlier (England: down 1.4%).
29% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 1,946 patients per GP, close to the England figure of 2,154 and Kent and Medway's 2,388. The practice also has 2.9 nurses and 4.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| September 2023 | 2.5 | 4.7 |
| September 2024 | 2.6 | 3.7 |
| September 2025 | 3.3 | 3.3 |
| September 2026 | 3.1 | 4.6 |
From June 2026 to August 2026 the practice recorded 3,169 appointments a month, or 529 per 1,000 registered patients (England: 511). 91% were face to face (England: 63%). 35% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Woodchurch Surgery | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 529 | 458 | 511 |
| Face to face | 91% | 62% | 63% |
| Same day as booked | 35% | 41% | 45% |
| More than 28 days after booking | 3% | 7% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (2.2% against 0.8%), atrial fibrillation (4.8% against 2.2%) and a learning disability (1.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 21.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.9 years for women and 80.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.3% | 15.2% |
| Depression | 18+ yrs | 16.6% | 14.3% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.4% | 4.6% |
| Cancer | All ages | 6.4% | 3.8% |
| Atrial fibrillation | All ages | 4.8% | 2.2% |
| Coronary heart disease | All ages | 4.3% | 3.0% |
| COPD | All ages | 2.9% | 1.9% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| Dementia | All ages | 2.2% | 0.8% |
| Heart failure | All ages | 1.6% | 1.1% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Learning disability | All ages | 1.1% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.1% | 74.9% |
Woodchurch Surgery, The Surgery, Front Road, Woodchurch, Ashford, TN26 3SF. Phone: 01233 860236. Website: www.woodchurchsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Ivy Court Surgery | 6.0 km | 82% |
| Hamstreet Surgery | 6.0 km | 99% |
| Kingsnorth Medical Practice | 7.8 km | 88% |
| Sydenham House Medical Centre | 10.8 km | 69% |
| Willesborough Health Centre | 11.1 km | 67% |
- Hamstreet Surgery (99% overall experience good)
- The Charing Medical Partnership (79% overall experience good)
- The Ivy Court Surgery (82% overall experience good)
How do patients rate Woodchurch Surgery?
In the 2026 GP Patient Survey, 98% of patients described their overall experience of Woodchurch Surgery as good, above the England figure of 77%. 97% found it easy to get through by phone.
How many patients are registered at Woodchurch Surgery?
5,994 patients were registered in October 2026, up 2.5% on a year earlier.
What is Woodchurch Surgery's CQC rating?
Good overall, published in February 2023.
How many GPs does Woodchurch Surgery have?
3.1 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,946 patients per GP against 2,154 across England.
Are appointments at Woodchurch Surgery face to face?
91% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Woodchurch Surgery's phone number?
01233 860236.