The Ivy Court Surgery, Tenterden: patient reviews and CQC rating
The Ivy Court Surgery is a GP practice in Tenterden with 15,490 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in June 2023. It has 6.1 full-time-equivalent qualified GPs, or 2,540 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Ivy Court Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 90%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 52%, against 58% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
55% found it easy to get through by phone (England: 57%). The overall experience result is 14 points higher than in 2025 (68%). 116 patients answered the survey (response rate 42%).
| Survey question | The Ivy Court Surgery | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 82% | 73% | 77% |
| Easy to contact by phone | 55% | 48% | 57% |
| Easy to contact via the website | 52% | 52% | 58% |
| Easy to contact via the NHS App | 52% | 50% | 54% |
| Reception team helpful | 92% | 82% | 85% |
| Last contact good | 69% | 67% | 73% |
| Wait for appointment about right | 90% | 65% | 69% |
| Listened to well | 87% | 85% | 87% |
| Treated with care and concern | 88% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 91% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 100 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Ivy Court Surgery is Good, published in June 2023. One key question is rated differently: Effective Requires Improvement. Its previous overall rating was Outstanding (September 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
15,490 patients were registered at The Ivy Court Surgery in September 2026, down 0.7% on a year earlier (England: down 1.1%).
34% of its patients are aged 65 or over, against 19% across England. With 6.1 full-time-equivalent qualified GPs, there are 2,540 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 7.6 nurses and 10.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.2 | 7.8 |
| August 2024 | 5.9 | 11.0 |
| August 2025 | 6.1 | 8.7 |
| August 2026 | 6.1 | 8.9 |
From June 2026 to August 2026 the practice recorded 12,345 appointments a month, or 797 per 1,000 registered patients (England: 510). 52% were face to face (England: 63%). 68% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | The Ivy Court Surgery | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 797 | 457 | 510 |
| Face to face | 52% | 62% | 63% |
| Same day as booked | 68% | 41% | 45% |
| More than 28 days after booking | 5% | 7% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (4.5% against 2.2%), chronic kidney disease (9.0% against 4.6%) and cancer (6.1% against 3.8%). It has a lower share for osteoporosis (0.6% against 1.2%) and palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 18.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.0 years for women and 81.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.9% | 15.2% |
| Depression | 18+ yrs | 12.9% | 14.3% |
| Chronic kidney disease | 18+ yrs | 9.0% | 4.6% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Cancer | All ages | 6.1% | 3.8% |
| Atrial fibrillation | All ages | 4.5% | 2.2% |
| Coronary heart disease | All ages | 4.3% | 3.0% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| COPD | All ages | 2.0% | 1.9% |
| Dementia | All ages | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.9% | 74.9% |
The Ivy Court Surgery, Recreation Ground Road, Tenterden, TN30 6RB. Phone: 01580 763666.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Woodchurch Surgery | 6.0 km | 98% |
| Drs Parnell, Albardiaz, James and Dale | 10.5 km | 99% |
| Orchard End Surgery | 10.8 km | 97% |
| Old School Surgery | 11.3 km | 69% |
| Hamstreet Surgery | 11.8 km | 99% |
- Hamstreet Surgery (99% overall experience good)
- The Charing Medical Partnership (79% overall experience good)
- Woodchurch Surgery (98% overall experience good)
How do patients rate The Ivy Court Surgery?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of The Ivy Court Surgery as good, against 77% across England. 55% found it easy to get through by phone.
How many patients are registered at The Ivy Court Surgery?
15,490 patients were registered in September 2026, down 0.7% on a year earlier.
What is The Ivy Court Surgery's CQC rating?
Good overall, published in June 2023.
How many GPs does The Ivy Court Surgery have?
6.1 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,540 patients per GP against 2,171 across England.
Are appointments at The Ivy Court Surgery face to face?
52% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Ivy Court Surgery's phone number?
01580 763666.