Drs Parnell, Albardiaz, James and Dale, Rye: patient reviews and CQC rating
Drs Parnell, Albardiaz, James and Dale is a GP practice in Rye with 6,834 registered patients (September 2026). In the 2026 GP Patient Survey, 99% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 3.5 full-time-equivalent qualified GPs, or 1,927 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Drs Parnell, Albardiaz, James and Dale
Its best result against England is the share who found it easy to get through to the practice by phone: 99%, above the England figure of 57%. Its result closest to England is the share who said their needs were met at their last appointment: 97%, above the England figure of 90%. Of the 11 results in the table, 11 are above England and 0 below by more than the survey's margin of error.
On overall experience it is 1st of the 3 practices in Rye with 50 or more responses. 99% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (98%). 126 patients answered the survey (response rate 48%).
| Survey question | Drs Parnell, Albardiaz, James and Dale | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 99% | 78% | 77% |
| Easy to contact by phone | 99% | 55% | 57% |
| Easy to contact via the website | 90% | 59% | 58% |
| Easy to contact via the NHS App | 92% | 54% | 54% |
| Reception team helpful | 100% | 86% | 85% |
| Last contact good | 99% | 73% | 73% |
| Wait for appointment about right | 97% | 70% | 69% |
| Listened to well | 99% | 88% | 87% |
| Treated with care and concern | 100% | 88% | 86% |
| Confidence and trust in the clinician | 100% | 94% | 93% |
| Needs met | 97% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 113 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Drs Parnell, Albardiaz, James and Dale is Good, published in March 2017. All 5 key questions are rated Good. It held the same rating in the report before (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,834 patients were registered at Drs Parnell, Albardiaz, James and Dale in September 2026, down 0.7% on a year earlier (England: down 1.1%).
37% of its patients are aged 65 or over, against 19% across England. With 3.5 full-time-equivalent qualified GPs, there are 1,927 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 1.1 nurses and 7.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.5 | 5.2 |
| August 2024 | 3.5 | 5.6 |
| August 2025 | 3.1 | 5.9 |
| August 2026 | 3.5 | 6.5 |
From June 2026 to August 2026 the practice recorded 3,647 appointments a month, or 534 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 37% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
64% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Drs Parnell, Albardiaz, James and Dale | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 534 | 521 | 510 |
| Face to face | 72% | 58% | 63% |
| Same day as booked | 37% | 45% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.9% against 2.2%), cancer (6.6% against 3.8%) and stroke or TIA (3.2% against 1.9%). It has a lower share for osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 18.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.8 years for women and 80.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.6% | 15.2% |
| Depression | 18+ yrs | 12.9% | 14.3% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Cancer | All ages | 6.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.9% | 4.6% |
| Atrial fibrillation | All ages | 3.9% | 2.2% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Stroke and TIA | All ages | 3.2% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.2% | 74.9% |
Drs Parnell, Albardiaz, James and Dale, The Surgery, Main Street, Northiam, Rye, TN31 6ND. Phone: 01797 252140. Website: www.northiamandbroadsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Sedlescombe Surgery | 8.0 km | 81% |
| Rye Medical Centre | 9.2 km | 88% |
| Weald View Medical Practice - Hawkhurst | 9.3 km | 79% |
| Oldwood Surgery | 9.5 km | 98% |
| Ferry Road Health Centre | 9.6 km | 87% |
- Fairfield Surgery (88% overall experience good)
- Ferry Road Health Centre (87% overall experience good)
- Martins Oak Surgery (93% overall experience good)
- Oldwood Surgery (98% overall experience good)
- Rye Medical Centre (88% overall experience good)
- Sedlescombe Surgery (81% overall experience good)
How do patients rate Drs Parnell, Albardiaz, James and Dale?
In the 2026 GP Patient Survey, 99% of patients described their overall experience of Drs Parnell, Albardiaz, James and Dale as good, above the England figure of 77%. 99% found it easy to get through by phone.
How many patients are registered at Drs Parnell, Albardiaz, James and Dale?
6,834 patients were registered in September 2026, down 0.7% on a year earlier.
What is Drs Parnell, Albardiaz, James and Dale's CQC rating?
Good overall, published in March 2017.
How many GPs does Drs Parnell, Albardiaz, James and Dale have?
3.5 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,927 patients per GP against 2,171 across England.
Are appointments at Drs Parnell, Albardiaz, James and Dale face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Drs Parnell, Albardiaz, James and Dale's phone number?
01797 252140.