Ferry Road Health Centre, Rye: patient reviews and CQC rating
Ferry Road Health Centre is a GP practice in Rye with 3,866 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 1.6 full-time-equivalent qualified GPs, or 2,391 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ferry Road Health Centre
Its best result against England is the share who found the reception and administrative team helpful: 98%, above the England figure of 85%. Its weakest is the share who found it easy to contact the practice using the NHS App: 50%, against 54% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 3rd of the 3 practices in Rye with 50 or more responses. 63% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (86%). 109 patients answered the survey (response rate 33%).
| Survey question | Ferry Road Health Centre | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 87% | 78% | 77% |
| Easy to contact by phone | 63% | 55% | 57% |
| Easy to contact via the website | 61% | 59% | 58% |
| Easy to contact via the NHS App | 50% | 54% | 54% |
| Reception team helpful | 98% | 86% | 85% |
| Last contact good | 82% | 73% | 73% |
| Wait for appointment about right | 80% | 70% | 69% |
| Listened to well | 91% | 88% | 87% |
| Treated with care and concern | 93% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 96% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 161 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Ferry Road Health Centre is Good, published in February 2017. All 5 key questions are rated Good. It held the same rating in the report before (October 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,866 patients were registered at Ferry Road Health Centre in September 2026, down 1.9% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 1.6 full-time-equivalent qualified GPs, there are 2,391 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 1.2 nurses and 2.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.8 | 1.8 |
| August 2024 | 1.6 | 1.6 |
| August 2025 | 1.6 | 1.6 |
| August 2026 | 1.6 | 1.6 |
From June 2026 to August 2026 the practice recorded 2,281 appointments a month, or 590 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 44% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Ferry Road Health Centre | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 590 | 521 | 510 |
| Face to face | 65% | 58% | 63% |
| Same day as booked | 44% | 45% | 45% |
| More than 28 days after booking | 7% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (4.3% against 2.2%), COPD (2.8% against 1.9%) and depression (20.0% against 14.3%). The practice's patients live in areas with an average deprivation score of 30.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.5 years for women and 81.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.0% | 15.2% |
| Depression | 18+ yrs | 20.0% | 14.3% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.9% | 4.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Atrial fibrillation | All ages | 4.3% | 2.2% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| COPD | All ages | 2.8% | 1.9% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.3% | 74.9% |
Ferry Road Health Centre, Ferry Road, Rye, TN31 7DN. Phone: 01797 223230. Website: www.ferryroadhealthcentre.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Rye Medical Centre | 1.2 km | 88% |
| Drs Parnell, Albardiaz, James and Dale | 9.6 km | 99% |
| Harold Road Surgery | 12.0 km | 63% |
| The Ivy Court Surgery | 13.3 km | 82% |
| Sedlescombe Surgery | 13.7 km | 81% |
- Drs Parnell, Albardiaz, James and Dale (99% overall experience good)
- Fairfield Surgery (88% overall experience good)
- Martins Oak Surgery (93% overall experience good)
- Oldwood Surgery (98% overall experience good)
- Rye Medical Centre (88% overall experience good)
- Sedlescombe Surgery (81% overall experience good)
How do patients rate Ferry Road Health Centre?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Ferry Road Health Centre as good, above the England figure of 77%. 63% found it easy to get through by phone.
How many patients are registered at Ferry Road Health Centre?
3,866 patients were registered in September 2026, down 1.9% on a year earlier.
What is Ferry Road Health Centre's CQC rating?
Good overall, published in February 2017.
How many GPs does Ferry Road Health Centre have?
1.6 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,391 patients per GP against 2,171 across England.
Are appointments at Ferry Road Health Centre face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ferry Road Health Centre's phone number?
01797 223230.