Harold Road Surgery, Hastings: patient reviews and CQC rating
Harold Road Surgery is a GP practice in Hastings with 19,862 registered patients (September 2026). In the 2026 GP Patient Survey, 63% of its patients described their overall experience as good, below the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Inadequate overall, in a report published in August 2023. It has 5.6 full-time-equivalent qualified GPs, or 3,576 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Harold Road Surgery
Its best result against England is the share who found the reception and administrative team helpful: 89%, against 85% across England. Its weakest is the share who found it easy to get through to the practice by phone: 28%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 4th of the 5 practices in Hastings with 50 or more responses. 28% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (65%). 127 patients answered the survey (response rate 30%).
| Survey question | Harold Road Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 63% | 78% | 77% |
| Easy to contact by phone | 28% | 55% | 57% |
| Easy to contact via the website | 58% | 59% | 58% |
| Easy to contact via the NHS App | 49% | 54% | 54% |
| Reception team helpful | 89% | 86% | 85% |
| Last contact good | 61% | 73% | 73% |
| Wait for appointment about right | 65% | 70% | 69% |
| Listened to well | 75% | 88% | 87% |
| Treated with care and concern | 75% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 89% of 258 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Harold Road Surgery is Inadequate, published in August 2023. 3 key questions are rated differently: Caring Good, Responsive Good and Effective Requires Improvement. Its previous overall rating was Good (August 2018).
| Key question | Rating |
|---|---|
| Safe | Inadequate |
| Well-led | Inadequate |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
19,862 patients were registered at Harold Road Surgery in September 2026, almost the same as a year earlier.
27% of its patients are aged 65 or over, against 19% across England. With 5.6 full-time-equivalent qualified GPs, there are 3,576 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 9.5 nurses and 9.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 4.0 |
| August 2024 | 6.5 | 7.6 |
| August 2025 | 4.7 | 4.7 |
| August 2026 | 5.6 | 8.3 |
From June 2026 to August 2026 the practice recorded 13,700 appointments a month, or 690 per 1,000 registered patients (England: 510). 43% were face to face (England: 63%). 52% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
27% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Harold Road Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 690 | 521 | 510 |
| Face to face | 43% | 58% | 63% |
| Same day as booked | 52% | 45% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 7% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.3% against 0.6%), COPD (3.6% against 1.9%) and palliative or supportive care needs (1.0% against 0.6%). The practice's patients live in areas with an average deprivation score of 31.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.4 years for women and 78.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.5% | 15.2% |
| Depression | 18+ yrs | 19.8% | 14.3% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.7% | 4.6% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Cancer | All ages | 6.0% | 3.8% |
| Coronary heart disease | All ages | 4.4% | 3.0% |
| COPD | All ages | 3.6% | 1.9% |
| Atrial fibrillation | All ages | 3.6% | 2.2% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Learning disability | All ages | 1.3% | 0.6% |
| Dementia | All ages | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Palliative care | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.7% | 74.9% |
Harold Road Surgery, The Surgery, 164 Harold Road, Hastings, TN35 5NH. Phone: 01424 720878. Website: www.haroldroadsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Rajesh Pandey | 2.0 km | 89% |
| Hastings Old Town Surgery | 2.2 km | 61% |
| The Station Practice | 2.8 km | 67% |
| Sedlescombe House | 3.9 km | 84% |
| High Glades Medical Practice | 4.1 km | 76% |
- Carisbrooke Surgery (87% overall experience good)
- Dr Rajesh Pandey (89% overall experience good)
- Hastings Old Town Surgery (61% overall experience good)
- High Glades Medical Practice (76% overall experience good)
- Sedlescombe House (84% overall experience good)
- South Saxon House Surgery (84% overall experience good)
- The Station Practice (67% overall experience good)
How do patients rate Harold Road Surgery?
In the 2026 GP Patient Survey, 63% of patients described their overall experience of Harold Road Surgery as good, below the England figure of 77%. 28% found it easy to get through by phone.
How many patients are registered at Harold Road Surgery?
19,862 patients were registered in September 2026, up 0.5% on a year earlier.
What is Harold Road Surgery's CQC rating?
Inadequate overall, published in August 2023.
How many GPs does Harold Road Surgery have?
5.6 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 3,576 patients per GP against 2,171 across England.
Are appointments at Harold Road Surgery face to face?
43% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Harold Road Surgery's phone number?
01424 720878.