High Glades Medical Practice, Hastings: patient reviews and CQC rating
High Glades Medical Practice is a GP practice in Hastings with 19,327 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in July 2022. It has 5.0 full-time-equivalent qualified GPs, or 3,831 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about High Glades Medical Practice
Its best result against England is the share who found the reception and administrative team helpful: 88%, against 85% across England. Its weakest is the share who found it easy to contact the practice through its website: 32%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 2nd of the 5 practices in Hastings with 50 or more responses. 48% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (71%). 106 patients answered the survey (response rate 27%).
| Survey question | High Glades Medical Practice | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 76% | 78% | 77% |
| Easy to contact by phone | 48% | 55% | 57% |
| Easy to contact via the website | 32% | 59% | 58% |
| Easy to contact via the NHS App | 49% | 54% | 54% |
| Reception team helpful | 88% | 86% | 85% |
| Last contact good | 70% | 73% | 73% |
| Wait for appointment about right | 66% | 70% | 69% |
| Listened to well | 75% | 88% | 87% |
| Treated with care and concern | 83% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 85% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 273 responses rated the practice good or very good (England: 92%).
CQC's overall rating for High Glades Medical Practice is Good, published in July 2022. All 5 key questions are rated Good. It held the same rating in the report before (March 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
19,327 patients were registered at High Glades Medical Practice in September 2026, up 2.1% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 5.0 full-time-equivalent qualified GPs, there are 3,831 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 9.2 nurses and 5.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.9 | 8.8 |
| August 2024 | 4.3 | 6.4 |
| August 2025 | 4.2 | 7.3 |
| August 2026 | 5.0 | 8.2 |
From June 2026 to August 2026 the practice recorded 9,788 appointments a month, or 506 per 1,000 registered patients (England: 510). 45% were face to face (England: 63%). 50% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | High Glades Medical Practice | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 506 | 521 | 510 |
| Face to face | 45% | 58% | 63% |
| Same day as booked | 50% | 45% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.3% against 1.9%), serious mental illness (1.6% against 1.0%) and a learning disability (0.9% against 0.6%). It has a lower share for chronic kidney disease (3.5% against 4.6%). The practice's patients live in areas with an average deprivation score of 33.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.0 years for women and 77.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.8% | 14.3% |
| High blood pressure | All ages | 17.3% | 15.2% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% |
| COPD | All ages | 3.3% | 1.9% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Heart failure | All ages | 1.2% | 1.1% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 1.1% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.3% | 74.9% |
High Glades Medical Practice, 9A Upper Church Road, St Leonards on Sea, Hastings, TN37 7AT. Phone: 01424 754678. Website: www.highgladesmedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Sedlescombe House | 1.3 km | 84% |
| South Saxon House Surgery | 2.0 km | 84% |
| The Station Practice | 3.0 km | 67% |
| Carisbrooke Surgery | 3.3 km | 87% |
| Dr Rajesh Pandey | 3.3 km | 89% |
- Carisbrooke Surgery (87% overall experience good)
- Dr Rajesh Pandey (89% overall experience good)
- Harold Road Surgery (63% overall experience good)
- Hastings Old Town Surgery (61% overall experience good)
- Sedlescombe House (84% overall experience good)
- South Saxon House Surgery (84% overall experience good)
- The Station Practice (67% overall experience good)
How do patients rate High Glades Medical Practice?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of High Glades Medical Practice as good, against 77% across England. 48% found it easy to get through by phone.
How many patients are registered at High Glades Medical Practice?
19,327 patients were registered in September 2026, up 2.1% on a year earlier.
What is High Glades Medical Practice's CQC rating?
Good overall, published in July 2022.
How many GPs does High Glades Medical Practice have?
5.0 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 3,831 patients per GP against 2,171 across England.
Are appointments at High Glades Medical Practice face to face?
45% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is High Glades Medical Practice's phone number?
01424 754678.