The Station Practice, Hastings: patient reviews and CQC rating
The Station Practice is a GP practice in Hastings with 17,741 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Requires Improvement overall, in a report published in August 2022. It has 2.2 full-time-equivalent qualified GPs, or 8,123 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Station Practice
Its result closest to England is the share who found the reception and administrative team helpful: 83%, against 85% across England. Its weakest is the share who found it easy to contact the practice through its website: 27%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 3rd of the 5 practices in Hastings with 50 or more responses. 27% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (62%). 104 patients answered the survey (response rate 21%).
| Survey question | The Station Practice | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 67% | 78% | 77% |
| Easy to contact by phone | 27% | 55% | 57% |
| Easy to contact via the website | 27% | 59% | 58% |
| Easy to contact via the NHS App | 41% | 54% | 54% |
| Reception team helpful | 83% | 86% | 85% |
| Last contact good | 53% | 73% | 73% |
| Wait for appointment about right | 59% | 70% | 69% |
| Listened to well | 80% | 88% | 87% |
| Treated with care and concern | 80% | 88% | 86% |
| Confidence and trust in the clinician | 88% | 94% | 93% |
| Needs met | 85% | 91% | 90% |
In the Friends and Family Test for July 2026, 90% of 415 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Station Practice is Requires Improvement, published in August 2022. 3 key questions are rated differently: Caring Good, Responsive Good and Effective Good. Its previous overall rating was Good (March 2019).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
17,741 patients were registered at The Station Practice in September 2026, down 1.5% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 2.2 full-time-equivalent qualified GPs, there are 8,123 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 6.7 nurses and 9.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.1 | 2.1 |
| August 2024 | 1.3 | 1.9 |
| August 2025 | 1.4 | 3.1 |
| August 2026 | 2.2 | 4.4 |
From June 2026 to August 2026 the practice recorded 9,454 appointments a month, or 533 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 44% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | The Station Practice | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 533 | 521 | 510 |
| Face to face | 60% | 58% | 63% |
| Same day as booked | 44% | 45% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (2.3% against 1.0%), COPD (3.0% against 1.9%) and depression (22.2% against 14.3%). It has a lower share for dementia (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 43.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.1 years for women and 76.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 22.2% | 14.3% |
| High blood pressure | All ages | 15.4% | 15.2% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Asthma | 6+ yrs | 7.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% |
| Cancer | All ages | 3.3% | 3.8% |
| COPD | All ages | 3.0% | 1.9% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Serious mental illness | All ages | 2.3% | 1.0% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 64.7% | 74.9% |
The Station Practice, Station Plaza Health Centre, Station Approach, Hastings, TN34 1BA. Phone: 01424 464756. Website: www.thestationpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Rajesh Pandey | 0.8 km | 89% |
| Hastings Old Town Surgery | 1.2 km | 61% |
| Sedlescombe House | 1.9 km | 84% |
| Harold Road Surgery | 2.8 km | 63% |
| High Glades Medical Practice | 3.0 km | 76% |
- Carisbrooke Surgery (87% overall experience good)
- Dr Rajesh Pandey (89% overall experience good)
- Harold Road Surgery (63% overall experience good)
- Hastings Old Town Surgery (61% overall experience good)
- High Glades Medical Practice (76% overall experience good)
- Sedlescombe House (84% overall experience good)
- South Saxon House Surgery (84% overall experience good)
How do patients rate The Station Practice?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of The Station Practice as good, below the England figure of 77%. 27% found it easy to get through by phone.
How many patients are registered at The Station Practice?
17,741 patients were registered in September 2026, down 1.5% on a year earlier.
What is The Station Practice's CQC rating?
Requires Improvement overall, published in August 2022.
How many GPs does The Station Practice have?
2.2 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 8,123 patients per GP against 2,171 across England.
Are appointments at The Station Practice face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Station Practice's phone number?
01424 464756.